Dispatcher

WillScot • Theodore, AL

15d

About The Position

The Dispatcher owns transactional logistics scheduling and office responsibilities for an assigned territory, including oversight of personnel. The role determines whether in-house transportation or vendor partners are the best option for cost- and time-efficient delivery, return, installation, service, removal, or relocation of units. The Dispatcher directly affects on-time delivery, customer satisfaction, office management, and team planning, while ensuring compliance with WillScot safety policies and applicable state and regional laws and regulations. The role maintains strong service standards, responds efficiently to customer inquiries, and supports WillScot’s values of Collaboration, Empowerment, Excellence, and Innovation.

The Dispatcher oversees logistics and fleet resources, coordinates drivers and field teams, manages vendor and customer communications, and maintains required operational, safety, and compliance records. The role also handles local administrative coordination, which may include timekeeping and payroll, accounts payable and receivable, purchase orders, filing, and reception duties. This posting is for an existing position.

Requirements

• High school diploma, GED, or three years of applicable experience.
• Two years of work experience.
• Two years of experience managing one or more employees, or one year of experience with WillScot.
• Experience with Microsoft Office, including Excel, Word, and Outlook.
• Experience working directly with customers by phone and email.
• Strong customer-service orientation, active listening, and excellent oral and written communication skills.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to manage multiple changing priorities effectively in a fast-paced environment.
• Ability to lead by example and demonstrate the stated company values, including commitment to health and safety, inclusion and diversity, excellence, reliability, customers, and community.

Nice To Haves

• Three years of logistics experience.
• Experience with scheduling, route planning, and optimization.
• Familiarity with a CRM system or other contact-management platform.
• Salesforce experience.
• Familiarity with DOT compliance and vehicle telematics.
• Knowledge of Hours of Service regulations, Electronic Logging Devices, and permitting.
• Experience working with outside vendors, including negotiating pricing and schedules.

Responsibilities

• Conduct business in compliance with Environmental Health & Safety policies.
• Hold periodic safety meetings and update safety documents and logs.
• Manage employee health and safety through workplace safety practices, training, observations, and scheduled assessments.
• Ensure operating standards are followed through training and communication.
• Assign tasks and daily duties and provide direct or indirect oversight to drivers, field service technicians, setup crews, transportation coordinators, branch coordinators, temporary workers, and contractors, as applicable.
• Own DOT compliance within the assigned territory.
• Set daily, weekly, and monthly team priorities.
• Schedule in-house or vendor drivers to support on-time pickup and delivery targets and delivery and installation profit margins.
• Schedule services and maintenance calls for customers with units on rent.
• Review upcoming deliveries and pickups and develop dispatch plans.
• Level-load volume and communicate with customers throughout the process.
• Create and receive transport-vendor purchase orders; arrange permits, pilot cars, and escorts as needed for deliveries, returns, and relocations.
• Coordinate employees, vendors, and contractors to complete complex installations and removals on time.
• Monitor digital tracking, update customer orders and delivery schedules, and communicate with customers, employees, and vendors.
• Ensure drivers collect required delivery and pickup documentation and signatures, and document damage at retrieval and return.
• Monitor and document driver vehicle inspection reports and preventive maintenance files.
• Complete, record, and file daily, weekly, and monthly paperwork.
• Track drivers and vendors through digital applications to support on-time performance.
• Schedule deliveries and pickups outside the current dispatch schedule when appropriate.
• Assist drivers with schedule changes or route issues when necessary.
• Communicate with customers to coordinate daily, weekly, and monthly activities; confirm site readiness, access, and permitting.
• Define and maintain office and administrative procedures and coordinate or serve as a point of contact for branch activities, including timekeeping and payroll, accounts payable and receivable, purchase orders, filing, and reception.
• May manage one or more branch administrative employees.
• Review DriveCam coaching opportunities and take action as needed.
• Conduct performance discussions and training.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities, which may include commission, bonus, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED