Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams; HVAC or home services experience is preferred.
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office; remote work is not available.
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass a background check and drug screening.

Nice To Haves

• Experience coordinating HVAC or home services field teams.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and help ensure technicians remain productive throughout the day.

Benefits

• Weekly pay via direct deposit.
• Paid training and onboarding.
• Insurance available after 31 days.
• Low-cost medical coverage, available for as little as $5 per week.
• Dental, vision, HSA, and FSA.
• 401(k) with company match.
• 13 days of PTO and 8 paid holidays.
• Company-paid life insurance.
• Clean office environment with a strong team culture.
• Career growth opportunities within a national service network.