Dispatcher

CoolSys • Ashland, VA

4d

About The Position

CoolSys is hiring a Dispatcher to coordinate service calls and technician assignments. The role involves prioritizing incoming and backlogged calls, working with Service Managers to resolve open calls and ensure preventive maintenance is completed on schedule, and communicating proactively with customers about missed service-level agreements. The Dispatcher also reviews incomplete calls daily, maintains the nightly on-call crew entry and verification, responds to inquiries, and prepares and distributes required reports. The position requires understanding the local market’s geography and the technicians serving it.

Requirements

• Strong computer skills, including Excel and Outlook.
• Ability to handle multiple tasks concurrently.
• Ability to stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• A can-do attitude and demonstrated commitment to getting the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Responsibilities

• Prioritize incoming and backlogged calls.
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Communicate proactively with customers regarding missed SLAs.
• Review all incomplete calls daily.
• Maintain entry and verify the nightly on-call crew.
• Work with Service Managers to ensure preventive maintenance is completed on schedule.
• Understand the geography of the market and the technicians serving it.

Benefits

• Medical, dental, vision, and prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(k) with company match.
• Company-sponsored life insurance, with optional AD&D and short- and long-term disability coverage.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and more.
• Pet insurance.
• Legal plan and identity theft protection.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed