EMS Dispatcher (SSCII)
About The Position
Allegiance Medical Enterprises is seeking dependable, motivated, and professional Communications Specialists for its Emergency Communications Team. The Communications Specialist serves as a critical communication link between patients, emergency responders, ambulance crews, healthcare facilities, and public safety agencies. The role receives emergency and nonemergency calls, coordinates ambulance responses, allocates available resources, and ensures accurate, timely communication of critical information. Candidates should demonstrate strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in a fast-paced environment. The role requires multitasking, adaptability, and effective teamwork. Previous EMS experience is not required; training is provided for qualified candidates. The position is performed onsite in a 24-hour emergency communications center. Remote work is unavailable because of the operational requirements and the need for direct access to communications equipment and systems. Communications Specialists work in a team environment using multiple computer monitors, telephone systems, radio equipment, and specialized communications software. The work involves prolonged sitting, frequent keyboard use, continuous monitoring of communications systems, and maintaining concentration while managing multiple tasks, including during high-volume and emergency situations.
Requirements
- High school diploma or GED.
- Strong verbal and written communication skills.
- Basic computer proficiency and the ability to learn multiple software applications and communications systems.
- Ability to multitask, prioritize responsibilities, and remain composed in stressful situations.
- Strong attention to detail, organizational skills, and problem-solving abilities.
- Ability to listen actively, obtain accurate information, and communicate instructions clearly.
- Sound judgment and the ability to make timely decisions with limited supervision and within established guidelines.
- Ability to work cooperatively with coworkers, emergency responders, and healthcare professionals, and to work independently when needed.
- Ability to read, understand, and follow written policies, procedures, and operational instructions.
- Ability to maintain confidentiality when handling sensitive information.
- Ability to obtain and maintain required Emergency Medical Dispatch (EMD) and CPR certifications within six months of employment.
- Availability to work assigned 12-hour shifts, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in emergency communications, EMS, public safety, healthcare, or a call center environment.
- Familiarity with Computer Aided Dispatch (CAD) systems or emergency communications equipment.
- Knowledge of medical terminology and emergency medical services operations.
- Bilingual communication skills.
Responsibilities
- Receive, evaluate, and process emergency 911 calls and nonemergency medical transportation requests.
- Obtain critical information from callers, determine the nature and urgency of requests, and prioritize responses according to established protocols.
- Perform Emergency Medical Dispatch (EMD) functions, including prearrival instructions and crisis intervention, in accordance with training, certification, and established protocols.
- Coordinate the assignment and movement of ambulances and other emergency medical resources.
- Monitor ambulance locations, unit availability, response status, and operational coverage using Computer Aided Dispatch (CAD) systems.
- Communicate with ambulance crews, hospitals, healthcare facilities, public safety agencies, and other emergency service providers.
- Operate telephone, radio, and computerized communications equipment to receive and transmit information accurately.
- Provide field personnel with incident information, routing instructions, location details, and updates.
- Coordinate scheduled and unscheduled medical transportation requests and identify suitable transportation resources based on patient needs and established procedures.
- Maintain accurate and detailed documentation of calls, incidents, unit activity, and other operational information.
- Identify and communicate delays, resource limitations, and operational concerns to appropriate personnel.
- Exercise sound judgment and make timely decisions during emergencies and periods of increased call volume.
- Provide professional, compassionate customer service to callers, patients, healthcare professionals, and coworkers.
- Maintain knowledge of service areas, station locations, geographic boundaries, and operational procedures.
- Protect the confidentiality and security of patient and other sensitive company information in accordance with HIPAA, applicable regulations, and company policies.
- Communicate relevant operational information during shift changes to support continuity of service.
- Follow company policies, communications procedures, and applicable emergency medical protocols.
- Perform other related duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
