EMS Dispatcher (SSCII)

Allegiance Mobile Health•Pasadena, TX

1d•Onsite

About The Position

Allegiance Medical Enterprises is seeking dependable, motivated, and professional Communications Specialists for its Emergency Communications Team. The Communications Specialist is a critical communication link among patients, emergency responders, ambulance crews, healthcare facilities, and public safety agencies. The role receives emergency and nonemergency calls, coordinates ambulance responses, allocates available resources, and supports accurate, timely communication of critical information. The successful candidate communicates effectively, exercises sound judgment, pays close attention to detail, and remains calm and professional in a fast-paced environment. The work requires multitasking, adapting to changing situations, and collaborating with a team. Previous EMS experience is not required; training is provided for qualified candidates. This role is performed onsite in a 24-hour emergency communications center. Remote work is unavailable because the position requires direct access to communications equipment and systems. Communications Specialists work with multiple computer monitors, telephone systems, radio equipment, and specialized communications software. The position involves prolonged sitting, frequent keyboard use, continuous communications monitoring, and concentration while handling multiple tasks, including during high-volume and emergency situations.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Basic computer proficiency and ability to learn multiple software applications.
Ability to multitask, prioritize responsibilities, and remain composed in stressful situations.
Strong attention to detail, organizational skills, and problem-solving abilities.
Ability to obtain accurate information, listen actively, and communicate instructions clearly.
Sound judgment and ability to make timely decisions with limited supervision.
Ability to work cooperatively with coworkers, emergency responders, and healthcare professionals.
Ability to read, understand, and follow written policies, procedures, and operational instructions.
Ability to obtain and maintain required Emergency Medical Dispatch (EMD) and CPR certifications within six months of employment.
Availability to work assigned 12-hour shifts, including nights, weekends, and holidays.
Ability to remain seated for extended periods and use computers, keyboards, telephones, radios, and other communications devices frequently.
Ability to receive, interpret, and respond accurately and promptly to telephone and radio communications.
Ability to review and interpret information across multiple computer screens and enter required information accurately.
Ability to maintain attention to detail and perform multiple tasks while monitoring ongoing communications.

Nice To Haves

Previous experience in emergency communications, EMS, public safety, healthcare, or a call center environment.
Familiarity with Computer Aided Dispatch (CAD) systems or emergency communications equipment.
Knowledge of medical terminology and emergency medical services operations.
Bilingual communication skills.

Responsibilities

Receive, evaluate, and process emergency 911 calls and nonemergency medical transportation requests.
Obtain critical information from callers, determine the nature and urgency of requests, and prioritize responses according to established protocols.
Perform Emergency Medical Dispatch (EMD) functions, including prearrival instructions and crisis intervention, in accordance with required training, certification, and established protocols.
Coordinate ambulance assignments and movement of ambulances and other emergency medical resources.
Monitor ambulance locations, unit availability, response status, and operational coverage through Computer Aided Dispatch (CAD) systems.
Communicate with ambulance crews, hospitals, healthcare facilities, public safety agencies, and other emergency service providers.
Operate telephone, radio, and computerized communications equipment to receive and transmit information accurately.
Provide field personnel with incident information, routing instructions, location details, and updates.
Coordinate scheduled and unscheduled medical transportation requests and identify appropriate transportation resources based on patient needs and established procedures.
Maintain accurate and detailed documentation of calls, incidents, unit activity, and other operational information.
Identify and communicate delays, resource limitations, and operational concerns to appropriate personnel.
Exercise sound judgment and make timely decisions during emergencies and periods of increased call volume.
Interact professionally and compassionately with callers, patients, healthcare professionals, and coworkers, providing excellent customer service.
Maintain knowledge of service areas, station locations, geographic boundaries, and operational procedures.
Protect the confidentiality and security of patient and sensitive company information in accordance with HIPAA, applicable regulations, and company policies.
Communicate relevant operational information during shift changes to support continuity of service.
Follow company policies, communications procedures, and applicable emergency medical protocols.
Perform other related duties and responsibilities as assigned.