EMS Dispatcher (SSCII)

Allegiance Mobile Health•Livingston, TX

1d•Onsite

About The Position

Allegiance Medical Enterprises is seeking dependable, motivated, and professional Communications Specialists to join its Emergency Communications Team. The Communications Specialist serves as a critical communication link between patients, emergency responders, ambulance crews, healthcare facilities, and public safety agencies. The role receives emergency and nonemergency calls, coordinates ambulance responses, allocates available resources, and ensures accurate and timely communication of critical information. The ideal candidate has strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in a fast-paced environment. The role requires multitasking, adaptability, and teamwork. Previous emergency medical services experience is not required; training is provided for qualified candidates. This position is performed onsite in a 24-hour emergency communications center. Remote work is not available. The work environment includes multiple computer monitors, telephone systems, radio equipment, and specialized communications software. The position involves prolonged sitting, frequent keyboard use, continuous monitoring of communications systems, and maintaining concentration while handling multiple tasks, including during high-volume and emergency situations.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Basic computer proficiency and the ability to learn multiple software applications.
Ability to multitask, prioritize responsibilities, and remain composed in stressful situations.
Strong attention to detail, organizational skills, and problem-solving abilities.
Ability to obtain accurate information, listen actively, and communicate instructions clearly.
Sound judgment and the ability to make timely decisions with limited supervision.
Ability to work cooperatively with coworkers, emergency responders, and healthcare professionals.
Ability to read, understand, and follow written policies, procedures, and operational instructions.
Ability to obtain and maintain required Emergency Medical Dispatch (EMD) and CPR certifications within six months of employment.
Availability to work assigned 12-hour shifts, including nights, weekends, and holidays.
Ability to remain seated for extended periods and frequently use computers, keyboards, telephones, radio equipment, and other communications devices.
Ability to receive, interpret, and respond accurately to telephone and radio communications in a timely manner.
Ability to access, review, and interpret information across multiple computer screens and accurately enter required information.
Ability to maintain attention to detail and perform multiple tasks while monitoring ongoing communications.
Ability to adapt to changing priorities, interruptions, increased call volume, and emergency situations.

Nice To Haves

Previous experience in emergency communications, EMS, public safety, healthcare, or a call center environment.
Familiarity with Computer Aided Dispatch (CAD) systems or emergency communications equipment.
Knowledge of medical terminology and emergency medical services operations.
Bilingual communication skills.

Responsibilities

Receive, evaluate, and process emergency 911 calls and nonemergency medical transportation requests.
Obtain critical information from callers, determine the nature and urgency of requests, and prioritize responses according to established protocols.
Perform Emergency Medical Dispatch (EMD) functions, including providing prearrival instructions and crisis intervention, in accordance with required training, certification, and established protocols.
Coordinate the assignment and movement of ambulances and other emergency medical resources to ensure timely and appropriate responses.
Monitor ambulance locations, unit availability, response status, and operational coverage through Computer Aided Dispatch (CAD) systems.
Communicate with ambulance crews, hospitals, healthcare facilities, public safety agencies, and other emergency service providers.
Operate telephone, radio, and computerized communications equipment to receive and transmit information accurately.
Provide field personnel with relevant incident information, routing instructions, location details, and updates.
Coordinate scheduled and unscheduled medical transportation requests, including identifying appropriate transportation resources based on patient needs and established procedures.
Maintain accurate and detailed documentation of calls, incidents, unit activity, and other operational information.
Identify and communicate delays, resource limitations, and operational concerns to appropriate personnel.
Exercise sound judgment and make timely decisions during emergency situations and periods of increased call volume.
Demonstrate professionalism, compassion, and excellent customer service when interacting with callers, patients, healthcare professionals, and coworkers.
Maintain knowledge of service areas, station locations, geographic boundaries, and operational procedures.
Maintain the confidentiality and security of patient information and other sensitive company information in accordance with HIPAA, applicable regulations, and company policies.
Communicate relevant operational information during shift changes to support continuity of service.
Follow established company policies, communications procedures, and applicable emergency medical protocols.
Perform other related duties and responsibilities as assigned.