Dispatcher

Ambassador Supply•Clarksville, TN

About The Position

The Dispatcher coordinates daily deliveries of building materials, schedules trucks and drivers, and helps ensure customer orders arrive safely, accurately, and on time. The position works closely with sales, yard operations, warehouse personnel, drivers, customers, and the Operations Manager to support delivery efficiency and customer service. The Dispatcher plans and adjusts delivery schedules and routes, assigns appropriate vehicles and equipment, communicates instructions and updates, monitors deliveries, and coordinates order readiness and documentation. The role also supports safe operations, accurate delivery records, cost control, fleet utilization, and the resolution of delivery issues.

Requirements

At least 3 years of related experience and/or training, or an equivalent combination of transportation and logistics experience.
In-depth knowledge of industry-standard methods, costs, and best practices for hauling freight.
Excellent organizational skills.
Excellent conflict-resolution skills.
Ability to adapt readily.
High school diploma or GED.
Ability to meet expectations for on-time deliveries, delivery accuracy, fleet utilization, communication, cost control, safety, and documentation.

Responsibilities

Schedule and coordinate daily deliveries according to customer needs, order readiness, and available resources.
Assign deliveries to drivers and trucks based on load size, material type, location, and equipment requirements.
Plan efficient delivery routes and prioritize deliveries based on customer commitments, jobsite requirements, and operational needs.
Adjust schedules for urgent orders, delays, and changing conditions; communicate assignments, routes, and instructions to drivers.
Monitor driver progress and address delivery delays or complications.
Coordinate truck and equipment availability with operations management; ensure drivers complete required pre-trip and post-trip inspections and report maintenance, equipment, or safety issues.
Coordinate with yard and warehouse personnel to ensure orders are pulled, staged, and ready for loading; verify orders and documentation before dispatch.
Coordinate appropriate loading and delivery equipment and communicate special handling requirements for building materials.
Help prevent incorrect deliveries, missing materials, and unnecessary return trips.
Communicate delivery schedules, estimated arrival times, delays, scheduling changes, and delivery issues to customers and sales personnel.
Coordinate jobsite access, unloading locations, and special delivery instructions; assist in resolving customer concerns.
Maintain communication between sales, operations, and delivery personnel.
Track deliveries, confirm proof of delivery, and ensure paperwork is returned and processed.
Document shortages, damaged materials, refused deliveries, and customer returns; coordinate redeliveries, pickups, and transfers as needed.
Maintain accurate delivery records and communicate unresolved issues to management.
Promote safe loading, transportation, and unloading; consider vehicle capacity, load securement, and jobsite conditions when assigning deliveries.
Support compliance with applicable DOT requirements and company safety policies.
Identify opportunities to improve truck utilization, delivery efficiency, and driver productivity while minimizing unnecessary trips, overtime, fuel expenses, and other delivery costs.
Maintain an organized and accurate daily delivery schedule.
Work with the Operations Manager to support daily yard and delivery activities; assist with incoming freight, vendor deliveries, and material transfers as needed.
Maintain a professional, customer-focused approach and perform other related duties as assigned by management.