Dispatcher

Sierra Air • Reno, NV

4d • $22 - $26 • Onsite

About The Position

Sierra Air is hiring an experienced, full-time HVAC Maintenance Dispatcher for an onsite role in Reno. The Dispatcher assigns service calls to technicians, manages daily technician schedules and routes, schedules and reschedules customer appointments, and works closely with customer service representatives. The role reports to the Internal Operations Manager and requires initiative, a positive attitude, and the ability to stay professional during busy or high-stress periods. The position is scheduled Tuesday through Saturday and offers pay of $22–$26 per hour, plus bonus and benefits.

Requirements

• At least 1 year of dispatching experience for a service company.
• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Ability to accurately enter data into a computer.
• Ability to type 30 words per minute.
• Organized and detail-oriented.
• Ability to work under pressure.
• Good working knowledge of Microsoft Outlook, Excel, and Word.

Responsibilities

• Answer incoming phone calls from technicians and customers.
• Communicate with customers in a friendly and professional manner.
• Accurately schedule appointments in the computer system.
• Maintain consistent, professional communication with field employees.
• Collect accurate information from customers.
• Upsell products and services.
• Contact customers to move up or reschedule appointments.
• Remain calm and professional in high-stress situations.
• Provide excellent external and internal customer service.
• Perform other duties assigned by management.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Bonus

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED