CRO/Dispatcher-Full Time

Professional Business Providers, Inc•San Francisco, CA

3d•$27 - $30•Onsite

About The Position

The Control Room Operator/Dispatcher monitors, controls, and coordinates operation of the Baggage Handling System (BHS) and related equipment at SFO airport. The role serves as the central communication point between operations, maintenance teams, and airline partners to support system performance, safety compliance, and timely responses to alarms, faults, and operational issues. The operator uses specialized monitoring software, communication systems, and coordination protocols to maintain system uptime and baggage flow across processing areas.

Requirements

High school diploma or equivalent (GED) required.
Two years of experience in operations, control room, or industrial systems monitoring preferred; airport or logistics experience is desirable.
Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo or similar.
Strong communication skills and ability to multitask in high-pressure, time-sensitive situations.
Basic knowledge of mechanical and electrical system operations.
Proficiency with computers, including Microsoft Office Suite (Excel, Word, Outlook).
Ability to work rotating shifts, weekends, holidays, and overtime as required.
Must be able to obtain and maintain all airport security badging and clearances.
Valid U.S. driver’s license and ability to meet company insurability requirements.

Nice To Haves

Technical or vocational certification.
Experience in an airport or logistics environment.

Responsibilities

Monitor real-time Baggage Handling System operation through SCADA, HMI, or CMMS interfaces.
Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams for immediate action.
Communicate with Bag Jammers, Maintenance Technicians, and Supervisors to coordinate corrective activities.
Log and track operational incidents, system stoppages, and responses according to company and airport reporting standards.
Control and restart equipment remotely after verifying maintenance or clearing personnel are clear of danger zones.
Maintain communication with airline, TSA, and airport operations to provide updates on baggage flow and system performance.
Follow Standard Operating Procedures for emergency stops, equipment lockouts, and escalation protocols.
Assist in verifying completion of preventive maintenance and corrective work orders through the CMMS.
Support operational testing, troubleshooting, and commissioning activities as required.
Keep the control room secure, organized, and free from distractions.
Participate in training programs to stay current with system changes, safety standards, and communication procedures.