Full Time Dispatcher

UCM•UCMO - Warrensburg, MO

About The Position

The Dispatcher handles emergency and non-emergency communications for the department, including telephone and radio communications, police dispatch, and dispatching civilian personnel. The role also serves as the dispatch office manager, maintaining equipment, monitoring alarm and security systems, managing keys and lost-and-found reports, operating a multi-line telephone system, and monitoring the department lobby. The Dispatcher retrieves and enters information using federal, state, local, and university databases, and operates mass communication systems to alert the campus community by email, text, siren, and public address systems. The position receives requests by telephone, radio, and in person; monitors multiple radio frequencies; and coordinates law enforcement, fire, safety, emergency aid, and other resources responding to calls and alarms. It uses a Computer-Assisted Dispatch system to collect information for police reports, assign officers, track calls, and document actions. The role also directs inquiries, issues and tracks keys, prepares lost and recovered property reports, monitors campus video security, coordinates equipment work orders, and initiates campus alerts as circumstances dictate.

Requirements

High school diploma or equivalent.

Nice To Haves

One year of police dispatch experience.
MULES certification.

Responsibilities

Receive emergency and non-emergency requests by telephone, radio, and in person.
Monitor radio communication on multiple frequencies and respond promptly and appropriately to radio traffic.
Coordinate and dispatch on- and off-campus law enforcement, fire, safety, emergency aid personnel, and other resources.
Use the Computer-Assisted Dispatch (CAD) system to collect initial police report information, assign officers, track calls, and document actions taken.
Operate a multi-line telephone system, including Telephony (TTY), and dispatch Safe Team, Parking Enforcement, and other personnel as needed.
Respond tactfully and appropriately to inquiries from the public, staff, and other agencies on sensitive issues.
Issue keys to authorized personnel and maintain key check-in/check-out records.
Prepare lost and recovered property reports as needed.
Receive and disseminate information to law enforcement agencies and the general public, and direct inquiries to the appropriate university offices.
Monitor security and fire alarm systems and the campus video security system.
Direct law enforcement personnel and the public to university buildings, departments, streets, parking lots, and city locations.
Coordinate with vendors and campus resources on work orders and department equipment maintenance.
Enter and retrieve information in MULES and connected state, federal, and other databases.
Keep current with technology and use computer programs and data sources to retrieve information in emergency and non-emergency situations.
Initiate emergency sirens and alerting systems in campus buildings and around campus as appropriate.
Send mass text messages and emails as circumstances dictate.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid vacation
Paid sick leave
Paid holidays
Retirement
Education assistance for the employee, spouse, and dependent children taking classes at UCM