Full-Time Dispatcher
About The Position
The Dispatcher performs responsible duties supporting the county-wide communication system and emergency 911 phone system. The role receives and accurately transcribes messages by radio and telephone, relays information, and dispatches personnel and equipment in response to crimes, accidents, fires, medical emergencies, and other situations. The Dispatcher also performs clerical functions for the Sheriff's Department. Work follows established guidelines under the general supervision of the Jail Administrator and Sheriff. The position does not include active law enforcement duties and is not classified as a protective occupation participant under the Wisconsin Retirement System. The position requires operating communications and information-retrieval equipment, maintaining accurate records, entering information into CAD and jail systems, and responding calmly and promptly to emergencies. Work is performed in office settings and may involve travel between buildings, floors, the Sheriff's Department, and the court system. Physical activities may include standing, walking, sitting, reaching, handling equipment, and occasionally lifting or moving 50 pounds or more.
Requirements
- Some clerical experience; preferably including work as a Dispatcher or guard.
- Completion of a standard high school course.
- Possess a valid State of Wisconsin driver's license or have the ability to obtain one.
- Good knowledge of operating and maintaining a wide variety of police communication and information-retrieval equipment.
- Good knowledge of public safety functions and procedures.
- Ability to quickly learn assigned duties.
- Ability to establish and maintain effective working relationships with fellow employees and the public.
- Ability to keep accurate records and complete written reports.
- Ability to type accurately at a reasonable rate of speed.
- Ability to speak clearly and distinctly.
- Ability to remain alert and react quickly and calmly in emergency situations.
- Dependability, courtesy, tact, and good judgment.
- Physical condition necessary to perform essential duties.
- Knowledge of operating a wide variety of computer hardware and software systems.
Nice To Haves
- Related law enforcement, criminology, or corrections training.
- Experience as a Dispatcher or guard.
Responsibilities
- Operate radio and telecommunication systems with mobile patrols, municipalities, and other emergency agencies county-wide.
- Learn and use national and state codes for dispatching.
- Operate teletype equipment to obtain needed information.
- Answer incoming calls and dispatch County and Village squads.
- Maintain a log of radio calls as required by the FCC.
- Testify as a witness in court proceedings when needed.
- Type and file records and related forms.
- Dispatch officers and other emergency personnel to emergency situations.
- Assist individuals with vehicle and deer-kill registration.
- Monitor bank and private alarms.
- Perform data entry in the computer system.
- Provide professional and courteous customer service consistent with County Core Values.
- Enter and maintain information, including confidential information, in CAD and jail systems as required and directed.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
