Director Jobs

About The Position

Requirements

• Option 1: Bachelor’s degree in computer science, engineering, or a related area and 11 years of experience in product management.
• Option 2: 13 years of experience in product management or a related area.
• Customer-centric experience solving complex member problems across digital and physical experiences.
• Strong business, operational, and product acumen, connecting member needs, financial outcomes, and operational realities.
• Ability to develop platform and ecosystem strategies that create scalable capabilities for cohesive member journeys.
• Ability to influence and align senior leaders and cross-functional stakeholders across product, engineering, design, operations, and business teams.
• Ability to use data, customer insights, experimentation, and analytical rigor to inform decisions, establish KPIs, and optimize experiences.

Nice To Haves

• Master’s degree in Computer Science, Engineering, Business Administration, or a related area and 10 years of experience as a product manager, ideally on consumer-facing, large-scale, highly complex B2B/C products.
• Supervisory experience.
• Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, digital accessibility best practices, and accessibility standards and guidelines.

Responsibilities

• Define and drive the vision, strategy, and roadmap for Sam’s Club eCommerce experiences, aligning product investments with member, business, and operational outcomes.
• Establish product goals, success metrics, and operating mechanisms to help teams execute effectively and continuously improve customer experiences.
• Partner with engineering, design, analytics, operations, supply chain, and business leaders to align priorities, influence strategic decisions, and deliver measurable business impact.
• Lead development of scalable platform capabilities that build member confidence, reduce customer effort, drive GMV growth, improve Perfect Order outcomes, and optimize fulfillment performance.
• Champion emerging technologies and set the standard for product management excellence across the enterprise.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
• Walmart-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs
• Performance-based bonus awards; annual or quarterly performance bonuses
• Stock may be additional compensation for certain positions