DIRECTOR OF ROOMS Wyndham Grand Pittsburgh
About The Position
Wyndham Grand Pittsburgh Downtown is seeking an experienced Director of Rooms to oversee Rooms Division operations, strengthen service delivery, and drive operational and financial performance. The Director of Rooms develops department managers, maintains exceptional property standards, and coordinates the guest experience from arrival through departure. The role leads Front Office, Housekeeping, Bell Services, and other assigned Rooms Division functions. It is responsible for guest satisfaction, cleanliness, productivity, financial results, room readiness, staffing and resource planning, departmental budgets, and compliance with brand standards and hotel policies. The Director of Rooms works with other hotel departments and Human Resources, supports associates and department leaders, and serves as a senior operational leader as assigned.
Requirements
- Progressive Rooms Division leadership experience in a full-service hotel.
- Demonstrated knowledge of Front Office and Housekeeping operations.
- Experience managing budgets, labor costs, forecasts, and departmental performance.
- Proven ability to develop managers, build accountable teams, and improve guest satisfaction.
- Strong judgment, communication, organization, and problem-solving skills.
- Familiarity with hotel property management systems and operational reporting.
- Flexibility to work a schedule that supports hotel operations, including evenings, weekends, and holidays.
Nice To Haves
- Previous experience as a Director of Rooms or comparable senior leader overseeing multiple rooms departments.
- Experience in a large, complex hotel and a union environment.
Responsibilities
- Lead Front Office, Housekeeping, Bell Services, and other assigned Rooms Division functions.
- Set service expectations and hold department leaders accountable for guest satisfaction, cleanliness, productivity, and financial results.
- Maintain a visible presence throughout the hotel, support associates, and address operational needs.
- Monitor guest feedback, identify recurring concerns, and lead corrective actions to improve the guest experience.
- Coordinate with Revenue Management, Reservations, and Sales on room inventory, group arrivals, VIP stays, and special requirements.
- Oversee room readiness and out-of-order inventory in partnership with Housekeeping and Engineering.
- Develop and manage departmental budgets, labor forecasts, staffing plans, and operating expenses.
- Analyze occupancy forecasts and business demand to align staffing and resources with service needs.
- Monitor payroll, overtime, supplies, and productivity while maintaining quality standards.
- Recruit, coach, and develop department leaders; support succession planning and consistent performance management.
- Ensure compliance with brand standards, hotel policies, safety procedures, guest privacy, and cash-handling controls.
- Partner with Human Resources on associate relations, training, and consistent application of workplace policies.
- Lead department meetings and ensure effective communication across shifts and departments.
- Support emergency response and serve as a senior operational leader as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
