(USA) Director, Product Management

Walmart•Bentonville, AR

7h•Onsite

About The Position

As Director of Product Management for Sam’s Club eCommerce, this role leads the vision, strategy, and delivery of the eCommerce experience for members. It defines the product strategy, operating model, and long-term roadmap for how members engage with Sam’s Club’s digital ecosystem, shaping enterprise capabilities that build member confidence, reduce customer effort, and improve perfect-order outcomes. The director aligns stakeholders across product, engineering, design, analytics, business, and operations, champions emerging technologies, and sets product management standards across the enterprise. The team combines customer insights, technology expertise, and strategic thinking to develop product roadmaps that enhance customer satisfaction and support the company’s Everyday Low Prices philosophy. It optimizes processes, aligns product strategy with business goals, and promotes innovation, operational excellence, data-driven decisions, financial accountability, and continuous improvement. The annual salary range is $130,000 to $260,000. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

Option 1: Bachelor’s degree in computer science, engineering, or a related area and 11 years of experience in product management.
Option 2: 13 years of experience in product management or a related area.
Customer-centric experience solving complex member problems across digital and physical experiences.
Strong business, operational, and product acumen, connecting member needs, financial outcomes, and operational realities.
Ability to develop platform and ecosystem strategies that create scalable capabilities for cohesive member journeys.
Ability to influence and align senior leaders and cross-functional stakeholders across product, engineering, design, operations, and business teams.
Ability to use data, customer insights, experimentation, and analytical rigor to inform decisions, establish KPIs, and optimize experiences.

Nice To Haves

Master’s degree in Computer Science, Engineering, Business Administration, or a related area and 10 years of experience as a product manager, ideally on consumer-facing, large-scale, highly complex B2B/C products.
Supervisory experience.
Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, digital accessibility best practices, and accessibility standards and guidelines.

Responsibilities

Define and drive the vision, strategy, and roadmap for Sam’s Club eCommerce experiences, aligning product investments with member, business, and operational outcomes.
Establish product goals, success metrics, and operating mechanisms to help teams execute effectively and continuously improve customer experiences.
Partner with engineering, design, analytics, operations, supply chain, and business leaders to align priorities, influence strategic decisions, and deliver measurable business impact.
Lead development of scalable platform capabilities that build member confidence, reduce customer effort, drive GMV growth, improve Perfect Order outcomes, and optimize fulfillment performance.
Champion emerging technologies and set the standard for product management excellence across the enterprise.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
Walmart-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs
Performance-based bonus awards; annual or quarterly performance bonuses
Stock may be additional compensation for certain positions