(USA) Director, Product Management
About The Position
As Director of Product Management for Sam's Club eCommerce, you will lead the vision, strategy, and delivery of seamless eCommerce experiences for millions of members. You will define product strategy, the operating model, and the long-term roadmap for how members engage with Sam's Club across its digital ecosystem. The role shapes enterprise capabilities that build member confidence, reduce customer effort, and improve perfect-order outcomes, while aligning stakeholders across product, engineering, design, analytics, business, and operations. You will champion emerging technologies and set standards for product management excellence across the enterprise. The team combines customer insights, technological expertise, and strategic thinking to develop product roadmaps that improve customer satisfaction. It delivers cost-effective value in support of the company's Everyday Low Prices philosophy, optimizes processes, and aligns product strategies with business goals. Cross-functional collaboration, data-driven decisions, financial accountability, and continuous improvement support effective product lifecycle management and the delivery of products that meet complex customer needs.
Requirements
- Option 1: Bachelor's degree in computer science, engineering, or a related area and 11 years of experience in product management.
- Option 2: 13 years of experience in product management or a related area.
- Deep customer-centricity and experience solving complex member problems across digital and physical experiences.
- Strong business, operational, and product acumen, connecting member needs, financial outcomes, and operational realities.
- Ability to develop platform and ecosystem strategies that create scalable capabilities for cohesive member journeys.
- Ability to influence and align senior leaders and cross-functional stakeholders across product, engineering, design, operations, and business teams.
- Ability to use data, customer insights, experimentation, and analytical rigor to inform decisions, establish KPIs, and continuously optimize experiences.
Nice To Haves
- Master's degree in Computer Science, Engineering, Business Administration, or a related area and 10 years of experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
- Supervisory experience.
- Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, using assistive technologies, and integrating digital accessibility. Master's degrees in Business Administration, Computer Engineering, or Computer Science are listed as preferred qualifications.
Responsibilities
- Define and drive the vision, strategy, and roadmap for Sam's Club eCommerce experiences, aligning product investments with member, business, and operational outcomes.
- Establish product goals, success metrics, and operating mechanisms that enable effective execution and continuous improvement of customer experiences.
- Partner with engineering, design, analytics, operations, supply chain, and business leaders to align priorities, influence strategic decisions, and deliver measurable business impact.
- Lead development of scalable platform capabilities that improve member confidence, reduce customer effort, drive GMV growth, improve Perfect Order outcomes, and optimize fulfillment performance.
- Champion emerging technologies and set the standard for product management excellence across the enterprise.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Walmart-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Annual or quarterly performance bonuses; stock may be included as additional compensation for certain positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
