(USA) Director, Product Management
About The Position
The Director, Product Management – Agent Workspace leads the product strategy, roadmap, and team responsible for transforming how Care associates support Walmart customers, members, drivers, and partners. The role owns the evolution of Walmart’s Agent Workspace and CRM experience, creating a modern, AI-enabled environment that brings together customer context, guided workflows, knowledge, automation, and real-time intelligence to help associates resolve issues faster and more accurately, and deliver consistently. The position is responsible for talent development and collaboration across stakeholders to deliver measurable impact, champion data-driven decision-making and continuous improvement, and ensure alignment with goals and high standards of integrity and operational excellence. The Enterprise Care Product team delivers scalable platform solutions supporting millions of interactions across Walmart’s global operations. Its work spans AI-powered self-service, intelligent interaction management, workforce optimization, and enterprise insights. In collaboration with Operations, Technology, Design, Data, and business leaders, the team builds a connected Care ecosystem and reusable capabilities intended to simplify Care interactions and improve experience and efficiency.
Requirements
- Option 1: Bachelor’s degree in computer science, engineering, or a related area and 11 years of experience in product management.
- Option 2: 13 years of experience in product management or a related area.
- Proven leadership experience managing multiple product teams through full lifecycle development and value realization.
- Expertise in defining and executing product vision, strategy, and roadmaps for complex product families.
- Ability to translate customer insights and business needs into measurable outcomes and financial results.
- Demonstrated skill in data-driven decision-making, including use of analytics, experimentation, and AI capabilities.
- Experience coaching and developing product talent, fostering succession planning and organizational alignment.
- Ability to manage cross-functional trade-offs and collaborate effectively with Engineering, Design, and Business partners.
- Track record of driving continuous improvement and innovation aligned with enterprise objectives.
Nice To Haves
- Master’s degree in Computer Science, Engineering, Business Administration, or a related area and 10 years of experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
- Supervisory experience.
- Background in creating inclusive digital experiences, including knowledge of implementing WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility.
- Knowledge of accessibility best practices and Walmart accessibility standards and guidelines.
Responsibilities
- Lead product vision and strategy for a complex product family, aligning roadmaps with business objectives and technology capabilities.
- Guide multiple product teams through full lifecycle management, from discovery to value realization and iteration.
- Define outcome-based metrics and use experimentation and analytics to drive data-informed decisions.
- Manage cross-functional trade-offs among scope, feasibility, cost, quality, and time-to-value.
- Develop and mentor product talent, fostering succession planning and organizational product practices.
- Own financial outcomes and resource allocation tied to product strategy and execution.
- Build and maintain stakeholder relationships to ensure alignment and customer value delivery.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
- Live Better U Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
