(USA) Director, Product Management

Walmart • Bentonville, AR

2d • $130,000 - $338,000 • Onsite

About The Position

The Director, Product Management – Agent Workspace leads the product strategy, roadmap, and team responsible for transforming how Care associates support Walmart customers, members, drivers, and partners. The role owns the evolution of Walmart’s Agent Workspace and CRM experience, creating a modern, AI-enabled environment that brings together customer context, guided workflows, knowledge, automation, and real-time intelligence to help associates resolve issues faster and more accurately, with consistent service.

The director develops talent and fosters collaboration across stakeholders to deliver measurable impact, champion data-driven decision-making and continuous improvement, and ensure alignment with goals and high standards of integrity and operational excellence. The Enterprise Care Product team delivers scalable platform solutions for millions of interactions across Walmart’s global operations. Its work includes AI-powered self-service, intelligent interaction management, workforce optimization, and enterprise insights. In collaboration with Operations, Technology, Design, Data, and business leaders, the team builds reusable capabilities that improve Care experiences and efficiency worldwide.

Requirements

• Proven leadership experience managing multiple product teams through full lifecycle development and value realization.
• Expertise defining and executing product vision, strategy, and roadmaps for complex product families.
• Ability to translate customer insights and business needs into measurable outcomes and financial results.
• Skill in data-driven decision-making, including use of analytics, experimentation, and AI capabilities.
• Experience coaching and developing product talent, fostering succession planning and organizational alignment.
• Ability to manage cross-functional trade-offs and collaborate with Engineering, Design, and Business partners.
• Bachelor’s degree in computer science, engineering, or a related area and 11 years of product management experience; alternatively, 13 years of experience in product management or a related area.

Nice To Haves

• Master’s degree in Computer Science, Engineering, Business Administration, or a related area and 10 years of experience as a product manager, ideally on consumer-facing, large-scale, highly complex B2B/C products.
• Supervisory experience.
• Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

• Lead product vision and strategy for a complex product family, aligning roadmaps with business objectives and technology capabilities.
• Guide multiple product teams through the full lifecycle, from discovery through value realization and iteration.
• Define outcome-based metrics and use experimentation and analytics to drive data-informed decisions.
• Manage cross-functional trade-offs involving scope, feasibility, cost, quality, and time-to-value.
• Develop and mentor product talent, including fostering succession planning and organizational product practices.
• Own financial outcomes and resource allocation tied to product strategy and execution.
• Build and maintain stakeholder relationships to ensure alignment and delivery of customer value.
• Drive continuous improvement and innovation aligned with enterprise objectives.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director