Director of Clinical and Transformative Services - Alaska Family Services - $120,000 + Benefits

Signal and Strand•Wasilla, AK

6h•$100,000 - $120,000•Onsite

About The Position

The Director of Clinical and Transformative Services is a senior clinical leader and member of the executive team for a well-established Alaska nonprofit human services provider. Reporting to the CEO, the Director leads one of the organization’s largest teams and oversees outpatient behavioral health, survivor services, family support and prevention, and state-approved intervention programming. This newly restructured role is focused on integrating, strengthening, and building programs into a holistic, trauma-informed experience for the people served. The Director provides leadership, support, and development for program managers and clinical supervisory staff; establishes clinical vision, productivity standards, quality expectations, and best practices; and integrates clinical support into non-clinical programs. The role contributes to strategic planning and program expansion, collaborates with operations and finance on billable services and billing accuracy, and oversees quality assurance, ethical and clinical compliance, confidentiality standards, and relevant substance use disorder testing protocols. During the first 12 to 18 months, the Director is expected to support program managers and a healthy work culture, develop a thorough understanding of the organization, guide change associated with the reorganized program structure, assess cross-program opportunities, identify recruitment needs, and learn the organization’s Medicaid billing systems and requirements. The position is onsite in Southcentral Alaska; candidates relocating from the Lower 48 are welcome, but relocation assistance is not provided.

Requirements

Master’s degree in a behavioral health field, such as sociology, counseling, psychology, psychiatric nursing, addiction studies, human services, or social work.
Current National Provider Identifier (NPI) number or ability to obtain one.
At least two years of clinical leadership and/or program management experience.
At least five years leading, managing, and developing high-functioning clinical and/or cross-disciplinary teams, including recruiting and retaining staff.
At least two years of mental health and substance use clinical experience with children, youth, and adults.
Exceptional written and verbal communication skills and ability to communicate with a wide variety of audiences.
Ability to work within budgets while maximizing operational resources.
Passion for the organization’s mission and interest in making a meaningful impact.
Collaborative, approachable leadership style consistent with an authentic, transparent, and respectful work culture.
Commitment to ethical client practices and ability to support others in ethical decision-making.
Commitment to creating and supporting a culture of ethical, trauma-informed care.
Ability to respond calmly and creatively to unexpected and difficult challenges and opportunities.
Strategic and systems-oriented thinking, including integrating available resources efficiently and effectively.
Self-starter who remains curious about continuous improvement.

Nice To Haves

Current LCSW licensure.
Nonprofit experience leading, managing, and developing clinical and/or cross-disciplinary teams.
Experience with 24/7 emergency programs, victim services, or training in a similar field.
Experience with municipal, state, and federal grants and managing complex revenue.

Responsibilities

Supervise and mentor program managers and clinical supervisory staff across outpatient behavioral health, survivor services, family support and prevention, and state-approved intervention programming.
Embed strengths-based approaches, trauma-informed care, harm reduction principles, and restorative practices in leadership and program operations.
Support program managers and their teams through complex client situations and emotional challenges, fostering resilience and ethical decision-making.
Integrate clinical frameworks into decision-making, staff supervision, and service delivery to improve care quality, staff well-being, and professional growth.
Set the vision, clinical productivity standards, clinical quality expectations, and integration of best practices across programs.
Serve on the Senior Leadership Team and contribute to strategic planning, program expansion, and effective daily operations.
Lead efforts to integrate clinical support into non-clinical programs.
Set the strategic direction for billable services.
Collaborate with operations and finance leadership and direct reports to ensure billing accuracy and clinical productivity.
Promote continuous improvement through quality assurance initiatives, in-service training, and data reporting.
Oversee clinical quality assurance and ensure ethical and clinical compliance across direct service programs.
Authorize and oversee substance use disorder treatment testing protocols as appropriate.
Serve as the internal resource for confidentiality regulations and ethical standards across service areas.
Provide program managers with support, stability, and consistency while reinforcing a healthy work culture.
Develop a thorough understanding of the organization by engaging with staff, programs, and leadership.
Manage change associated with the reorganized program structure.
Assess cross-program opportunities and develop a long-term vision.
Identify recruitment needs to increase staff and program capacity.
Learn the organization’s Medicaid billing systems and requirements.

Benefits

Medical insurance with a choice of plans, including vision and hearing, with the organization covering the large majority of the premium.
Dental insurance with employer cost-sharing.
Over four weeks of paid time off to start, increasing with tenure.
11 paid holidays and 2 floating holidays.
Separate sick leave accrual.
Flexible scheduling and a family-oriented workplace.
Generous bereavement leave.
Paid jury duty leave.
Employer-paid life and AD&D insurance.
Employee Assistance Program.
401(k) with employer match after the first year.
Professional development assistance, including tuition reimbursement, after six months.
Paid family leave of up to eight weeks after six months.