Director of Clinical Services

HOSPICE OF ACADIANA INC • Lafayette, LA

1d • Onsite

About The Position

The Director of Clinical Services is designated in writing by the governing body to supervise patient care, professional staff and allied health personnel, and compliance with regulatory requirements. The Director or an alternate must be immediately available and on site during operating hours and as needed. When unavailable, the Director designates a registered nurse to take responsibility.

The role provides strategic oversight of clinical operations for the hospice and inpatient unit, supports improvements in patient care and financial performance, and promotes an effective work environment. The Director oversees budgets, staffing, productivity, quality and safety, regulatory compliance, and staff education. The position also facilitates communication and problem-solving across the organization, reports on operational performance to the President and CEO, and assumes administrative responsibility for the hospice when the President and CEO and COO are absent.

The position is based at 2600 Johnston St, Lafayette, Louisiana, and reports to the Chief Executive Officer.

Requirements

• Registered Nurse with the Louisiana Board of Nursing.
• BLS CPR certification.
• Bachelor’s degree in Nursing.
• Three years of experience as a registered nurse, including one year of full-time direct patient care in hospice, home health, or oncology.
• Current Louisiana driver’s license and automobile liability coverage.
• Extensive experience leading large teams and directly overseeing multidisciplinary teams.
• Excellent customer service focus.
• Expertise in regulatory interpretation and process.
• Excellent written and oral communication and conflict-resolution skills.
• Ability to manage multiple priorities simultaneously.
• Ability to develop, plan, and implement programs.
• Experience in budget development and fiscal accountability.
• Ability to exercise complex analytical judgment in the work environment.
• Ability to function independently in decision-making, planning, analysis, and problem resolution, with input from appropriate leaders.

Nice To Haves

• Two years of hospice or home health leadership experience is preferred but not required.

Responsibilities

• Provide strategic oversight of the hospice and inpatient unit’s clinical operations and ensure management accountability.
• Design and execute clinical operations improvement plans in coordination with medical, administrative, and clinical leadership, including initiatives affecting the work environment, organizational culture and structure, physician relations, patient care, and financial performance.
• Promote a respectful and effective work environment and address opportunities to improve employee satisfaction.
• Manage department budgets and keep operations within approved budget limits.
• Liaise with organizational stakeholders and the community to promote quality of care, receive customer feedback, and pursue satisfactory outcomes.
• Oversee compliance with discipline-specific standards and competencies and maintain survey readiness, including employee and patient safety, regulatory requirements, process improvement, and risk occurrences.
• Participate in developing and evaluating outcome measures within the corporate Performance Improvement framework.
• Facilitate communication and problem-solving across the organization to support patient safety and quality care.
• Oversee productivity and staffing across departments in the area of responsibility; provide regular reports, identify trends, and recommend improvements to the President and CEO.
• Promote education and competence in clinical services, including documentation standards, clinical care, regulatory requirements, and policies and procedures.
• Perform other duties assigned by the President and CEO.
• Assume administrative responsibility for the hospice in the absence of the President and CEO and COO.
• Represent the program professionally to patients, families, and internal and external customers.
• Comply with applicable government regulations and company policies, procedures, and practices; support a strong position against fraud and abuse.
• Observe corporate health, safety, and security practices and maintain confidentiality.
• Ensure patient care delivery, clinical standards, and staffing standards are consistent with corporate standards and organizational mission, vision, and values.
• Provide strategic leadership that focuses teams on visions and strategies supporting strong clinical, service, and financial outcomes.
• Participate in developing and implementing concepts that support corporate vision and strategic objectives.
• Promote the program through participation in community and professional organizations.
• Proactively improve program performance at departmental and individual levels and maintain professional knowledge and skills.
• Support research and educational activities and share expertise with coworkers.
• Participate in or lead Quality Assessment Performance Improvement activities.
• Educate and monitor staff regarding regulatory compliance responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director