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Customer Service Representative

Stark ExterminatorsPawleys Island, SC
Onsite

About The Position

Stark Exterminators is seeking a full-time Customer Service Representative to provide comprehensive service support and administration to both internal and external Service Center customers. The role involves serving as the primary point of contact, acting as a problem-solver for incoming calls, and assisting with scheduling services, collecting payments, and updating customer files. Additionally, the representative will make outbound calls to ensure technician schedules are full and accounts are paid. The position operates within a team-oriented atmosphere focused on achieving monthly service center goals, requiring strong computer skills, problem-solving abilities, and a commitment to delivering excellent customer experiences. Stark Exterminators is part of the family-owned and operated Arrow Exterminators, established in 1964, which has grown to service 12 states with a personalized approach through local offices. Ranked as the sixth-largest pest and termite control company in the U.S., Arrow Exterminators fosters a family-values-driven culture and offers competitive compensation and a robust benefits package.

Requirements

  • Working knowledge of Microsoft Office Suite
  • High school diploma or equivalent
  • Present a professional appearance
  • Able to work a 40-hour (minimum) work week
  • Willing to work minimal overtime as needed

Responsibilities

  • Serve as the first point of contact for internal or external customers
  • Act as a detective to determine any problem and find a solution to every issue with incoming phone calls
  • Assist in scheduling service
  • Assist in collecting payment
  • Assist in updating customer files
  • Connect with customers via outbound calls to ensure technicians are fully scheduled
  • Connect with customers via outbound calls to ensure accounts are paid
  • Work in a team atmosphere that strives to meet the service center's goals each month

Benefits

  • generous time off
  • 11 paid holidays
  • 401(k) with company match
  • Roth IRA
  • medical insurance
  • dental insurance
  • vision insurance
  • high deductible HSA
  • telemedicine
  • disability insurance
  • cancer insurance
  • accident insurance
  • health & wellness suite
  • company-paid life insurance
  • additional, optional, life insurance

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

501-1,000 employees

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