Loss Prevention Store Detective

TJX • Saugus, MA

5d • Onsite

About The Position

The Loss Prevention Store Detective completes daily tasks required for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role identifies and resolves internal and external theft, conducts apprehensions in accordance with established policies and guidelines, and communicates with store Associates about damage and shrink initiatives. It supports store shrink-reduction goals and programs, encourages Associates to use shrink-reduction resources, and promotes safety awareness and a safe environment.

The position provides timely, courteous, and knowledgeable service to customers and promotes honesty, integrity, and confidentiality. It participates in investigations and surveillance as assigned, ensures apprehensions are consistent with store theft activity, completes and distributes paperwork accurately and promptly, and maintains appropriate evidence. The detective demonstrates understanding of law enforcement procedures and participates professionally in legal activities as needed, such as police calls. The role also coordinates shrink-related activities with Store Management and adheres to labor laws, policies, and procedures.

The posting lists a starting pay range of $16.25 to $20.40 per hour; actual starting pay depends on relevant skills, qualifications, and experience. The position is at Marshalls Store 0427, 655 Broadway, Saugus, Massachusetts.

Requirements

• Excellent communication skills and sound judgment.
• Basic computer skills.
• Basic time-management skills.
• Investigative and analytical skills.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Complete daily tasks required for Store Loss Prevention and safety programs.
• Maintain positive relationships with Store Management.
• Conduct apprehensions within established policies and guidelines.
• Communicate with store Associates on damage and shrink initiatives.
• Identify and resolve internal and external theft.
• Adhere to established shoplifter guidelines and policies.
• Provide timely, courteous, and knowledgeable service to customers.
• Promote honesty and integrity and maintain confidentiality.
• Observe, apprehend, and/or deter acts of dishonesty from outside sources.
• Participate in investigations and surveillance as assigned.
• Ensure apprehensions are consistent with store theft activity.
• Complete and distribute paperwork accurately and in a timely manner.
• Maintain appropriate evidence and demonstrate understanding of law enforcement procedures; participate professionally in legal activities as needed, such as police calls.
• Coordinate and complete shrink-related activities in partnership with Store Management.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Encourage Associate use of shrink-reduction resources.
• Promote safety awareness and support maintenance of a safe environment.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match, for those meeting service or hours requirements
• Medical, dental, and vision coverage, for those meeting service or hours requirements
• Health savings account (HSA), for those meeting service or hours requirements
• Health care flexible spending account (FSA), for those meeting service or hours requirements
• Life insurance, for those meeting service or hours requirements
• Short- and long-term disability, for those meeting service or hours requirements
• Paid parental leave, for those meeting service or hours requirements
• Paid holidays, vacation, and sick time, for those meeting service or hours requirements
• Auto and home insurance discounts, for those meeting service or hours requirements
• Scholarship program, for those meeting service or hours requirements
• Adoption assistance, for those meeting service or hours requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed