Asset Protection Detective, Willowbrook Mall - NJ - Full Time

Macy's•Wayne, NJ

1d•Onsite

About The Position

The Asset Protection Detective helps protect Macy’s assets, reduce shortage, and support a safe, customer-focused shopping environment. The role uses surveillance, investigative tools, reporting systems, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and protect customers, colleagues, and the business. It also supports a welcoming environment through observation, training, investigation, and de-escalation. The position involves investigating suspicious activity and theft, supporting apprehensions in accordance with company policies and legal requirements, preparing reports and evidence, and maintaining compliance with standards for apprehensions, searches, and evidence preservation. The detective may testify in court, respond to alarm calls, take on special assignments, and facilitate first aid when needed. The role requires prolonged standing and walking, extended periods in surveillance areas, and the ability to apprehend shoplifters.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to stand and walk for prolonged periods and remain in surveillance areas for extended periods.
Ability to apprehend shoplifters.
Ability to frequently lift or move up to 30 pounds.
Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials.
Ability to perform occasional reaching above eye level, stooping, kneeling, or crouching.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear and timely documentation, statements, reports, and evidence for investigations, audits, legal proceedings, and assigned activities.
Support team readiness by training colleagues on asset protection protocols.
Identify, investigate, and respond to theft and dishonest activity.
Use surveillance to support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in court for criminal and civil cases as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.