Asset Protection Detective, Baybrook - Full Time

Macy's•Friendswood, TX

3d•Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role combines observation, investigation, reporting, de-escalation, and colleague training while maintaining a safe and welcoming store environment. The position involves using surveillance techniques, investigative tools, and reporting systems; documenting incidents and investigations; supporting audits and legal proceedings; responding to alarm calls and special assignments; and facilitating first aid when needed. You may testify in criminal and civil cases as needed and must follow company policies and legal requirements related to apprehensions, searches, and evidence preservation. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and the ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Ability to perform prolonged periods of standing and walking around the store or department.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear documentation, statements, evidence, and timely reports related to incidents, investigations, audits, and assigned activities.
Support team readiness by training colleagues on asset protection protocols.
Identify, investigate, and respond to theft and dishonest activity.
Use surveillance to support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in court for criminal and civil cases, as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster an environment of acceptance and respect with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice