Asset Protection Detective, Colonie Center - Full Time

Macy's•Albany, NY

1d•Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role emphasizes training, observation, investigation, de-escalation, and maintaining a safe, welcoming store environment. You will identify, investigate, and respond to theft and dishonest activity; support apprehensions while following company policies and legal requirements; recover merchandise; prepare reports and evidence; and partner with colleagues, Asset Protection leaders, and law enforcement. The role may also involve testifying in court, responding to alarms, supporting special assignments, and facilitating first aid when needed. For New York jobs, a current New York State Security Guard License is required. The position involves prolonged standing and walking in the store, periods in enclosed surveillance areas, and frequent lifting or moving of up to 30 pounds. Occasional reaching above eye level, stooping, kneeling, or crouching may be required. The role also requires the ability to apprehend shoplifters and to review written and electronic information and use office and computer systems. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to apprehend shoplifters.
Ability to stand and walk for prolonged periods, sustain long periods in enclosed surveillance areas, and frequently lift or move up to 30 pounds.
Ability to review written and electronic information, move within the work environment, and interact with workplace materials.
Ability to perform occasional reaching above eye level, stooping, kneeling, or crouching.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear, timely, and accurate reports, statements, evidence, and documentation for investigations, audits, legal proceedings, and assigned activities.
Help identify, investigate, and respond to theft and dishonest activity, and support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
Recover stolen merchandise and preserve evidence.
Train colleagues on protocols that help protect company assets.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in court for criminal and civil cases, as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.