Asset Protection Detective, Southpark Center - Full Time

Macy's • Strongsville, OH

1d • Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role contributes to a safe and welcoming store environment through training, observation, investigation, and de-escalation.

You will support investigations and shortage reduction by observing and responding to suspicious activity, documenting incidents, preserving evidence, and following company policies and legal requirements. You may testify in criminal or civil court, respond to alarm calls, support special assignments, and facilitate first aid when needed. The role requires prolonged periods of standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, extended time in surveillance areas, and frequent lifting or moving of up to 30 pounds. All schedules include weekend shifts; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and the ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to apprehend shoplifters.
• Ability to sustain long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Ability to perform prolonged periods of standing and walking and, occasionally, reaching above eye level, stooping, kneeling, or crouching.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear, timely, and accurate reports, statements, evidence, and documentation for investigations, audits, and legal proceedings.
• Train colleagues on protocols that help protect company assets.
• Identify, investigate, and respond to theft and dishonest activity.
• Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed