Asset Protection Detective, Columbia Center - Full Time

Macy's • Kennewick, WA

2d • Onsite

About The Position

As an Asset Protection Detective, you help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. Through training, observation, investigation, and de-escalation, the role helps reduce loss while maintaining a safe and welcoming store environment.

The role involves using surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends; supporting investigations with Asset Protection leaders, store teams, and law enforcement; and applying de-escalation tools and sound judgment. You prepare documentation, statements, and evidence for investigations, audits, and legal proceedings, and may testify in court. The position also involves responding to alarm calls, supporting special assignments, helping with first aid when needed, and training colleagues on asset protection protocols.

Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires prolonged standing and walking, time in enclosed surveillance areas, and the ability to apprehend shoplifters. It may involve occasional reaching, stooping, kneeling, or crouching, and frequently lifting or moving up to 30 pounds.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to apprehend shoplifters.
• Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Ability to access and review written and electronic information and use office and computer systems.
• Requires close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Use surveillance techniques to support the apprehension of shoplifters and dishonest employees, following company policies and legal requirements.
• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
• Prepare timely and accurate reports related to theft incidents, investigations, audits, and assigned activities.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases, as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Train colleagues on protocols that help protect company assets.
• Foster an environment of acceptance and respect with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed