Asset Protection Officer, Columbia Center - Full Time
About The Position
As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role is more than traditional security — it is presence with purpose. Asset Protection Officers greet customers, help deter theft, support team safety, and respond calmly during incidents, helping customers and colleagues feel comfortable, confident, and cared for while protecting the business. The role involves serving as a reassuring presence in entrances, high-traffic areas, and high-shortage locations; partnering with store teams and Asset Protection leaders; responding to incidents and medical situations; using technology and two-way communication devices; documenting incidents; conducting operational audits; assisting with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives; and following company policies and legal standards. The position also supports basic first aid and may require testimony in criminal or civil legal proceedings. The job requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. Physical activities include prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, extended periods in enclosed surveillance areas, and frequently lifting or moving up to 30 pounds. For jobs in New York, a current New York State Security Guard License is required.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Comfort using technology and two-way communication devices.
- Ability to stand and walk for prolonged periods and occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to apprehend shoplifters and sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage reduction efforts.
Responsibilities
- Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and help create a safe, welcoming first impression.
- Deter theft, identify suspicious activity, and support shortage reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
- Help facilitate basic first aid for customers and colleagues.
- Provide testimony in criminal or civil legal proceedings, as needed.
- Use technology and two-way communication devices to stay connected and support timely responses.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
