Asset Protection Officer, Columbia Center - Full Time

Macy's•Kennewick, WA

1d•Onsite

About The Position

The Asset Protection Officer is an entry-level role that helps create a safe, secure, and service-focused shopping environment. The officer maintains a visible and welcoming presence at store entrances, high-traffic areas, and high-shortage locations to deter theft, identify potential risks, and support customer and colleague safety. The role partners with store teams and Asset Protection leaders to protect company assets and provide a positive experience for people in the store. Officers respond calmly and professionally to incidents, medical situations, and other store needs; use technology and two-way communication devices; document incidents; conduct operational audits; and assist with apprehensions under the direction of Asset Protection leaders, captains, or detectives. The role also requires following company policies and legal standards for apprehensions, searches, evidence handling, and confidential information, and providing testimony in legal proceedings when needed. The position requires flexible availability for days, evenings, weekends, and holidays. It involves prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, extended periods in enclosed surveillance areas, and frequently lifting or moving up to 30 pounds. For jobs in New York, a current New York State Security Guard License is required.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
For jobs in New York, a current New York State Security Guard License is required.
Ability to apprehend shoplifters.
Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
Ability to frequently lift or move up to 30 pounds; may occasionally need to reach above eye level, stoop, kneel, or crouch.
Requires close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Deter theft, identify suspicious activity, and support shortage-reduction efforts.
Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Use technology and two-way communication devices to stay connected and support timely response.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Provide testimony in criminal or civil legal proceedings as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.