Designer Jobs

About The Position

Requirements

• Highschool diploma or GED with 1-2 years of call center and/or retail experience
• Comfortable making judgment calls and partnering with leadership to do what is best for the customer & tailor a solution for each customer
• An expert communicator –must be able to successfully resolve issues via chat, email, or phone and clearly walk customers through the resolution and set clear expectations for deliver
• Good typing skills (40+ wpm).

Nice To Haves

• Resilient – The ability to quickly move past challenging interactions with customers.
• Empathetic to your colleagues and our customers.

Responsibilities

• Communicate directly with customers via phone, email and live chat meeting established targets for number of customer issues and several other metrics determined by the Customer Experience Leadership team.
• Possess expert knowledge on the full Joybird catalog and provides style advice and product recommendations to suit a customer’s unique needs.
• Address customer/designer inquiries and concerns related to cancellations, scheduling, rescheduling deliveries, returns, order statuses and any other questions customers may have.
• Manage and maintain all trade applications, ensure applications are responded to within 1-2 business days.
• Assist trade members in creating quotes to present to prospective clients
• Input and complete purchase orders by placing orders on the customer's behalf, sending invoices, and processing payment.
• Solve delivery issues, transaction problems and customer experience complaints to exceed customer satisfaction, as well as work closely with co-workers and supervisors to resolve customer issues.
• Shares valuable insights with our product, marketing and technology teams regarding customer needs and feedback.

Benefits

• Medical
• Vision
• Dental
• Basic Life Insurance
• 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• two weeks’ prorated vacation as a new hire
• personal time (non-exempt only) or state mandated sick time