Desktop Support Technician
NTT DATA Services • McKinney, TX13d • Onsite
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Desktop Support Technician
NTT DATA Services•McKinney, TX
•Onsite
About The Position
NTT DATA is hiring a Desktop Support Technician to provide onsite support to end users at a client site in McKinney, Texas. The technician owns tickets and issues through resolution and provides “Smart Hands” support for network devices and onsite servers, following directions from an NTT DATA resource. The role includes troubleshooting, parts replacement, upgrades, deployment, and repair for desktops, notebooks, printers, and network devices such as firewalls, switches, and routers, including cable management. The technician identifies and addresses potential issues affecting the end-user experience and updates and resolves tickets in a timely manner to meet service levels. Work is primarily routine, but may require discretion and independent judgment for non-routine matters. The technician may recommend policy changes to managers, act as an escalation point for less experienced team members, and respond to calls after normal business hours as directed by a leader. Travel, including overnight domestic or international trips, may be required.
Requirements
- At least 3 years of experience in IT/Desktop Support.
- High school diploma or equivalent.
- Strong knowledge of the Windows operating system environment.
- Solid client service skills.
- A+ desktop certification or equivalent skill set.
- Ability to physically perform general office requirements.
- Ability to perform essential responsibilities with or without reasonable accommodations.
Nice To Haves
- Undergraduate degree or some college coursework.
- Additional certifications for various hardware platforms may be required.
Responsibilities
- Provide onsite support to end users at a client site and own tickets and issues through resolution.
- Perform directed “Smart Hands” support for network devices and onsite servers.
- Troubleshoot, replace parts, upgrade, deploy, and repair desktops, notebooks, and printers.
- Troubleshoot, replace parts, upgrade, deploy, and repair network devices, including firewalls, switches, and routers, and perform cable management.
- Identify potential issues that could adversely affect the end-user experience and take corrective action.
- Update and resolve tickets in a timely manner to meet service levels.
- Make policy recommendations to managers and serve as an escalation point for less experienced team members.
- Respond to calls after normal business hours when instructed by a leader.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
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