Data Center Technician III

Ericsson•Dallas, TX

1d•Onsite

About The Position

Ericsson is seeking a highly motivated and skilled Data Center Technician III to lead work in customer environments and co-locations. This role ensures reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. The technician serves as an interface between customers and Ericsson’s vendors, auditing work and maintaining high standards of quality across installations, migrations, remediation, break/fix, and remote hands services. The role may require travel to non-home-market sites at short notice for several weeks at a time, up to 50% of the time.

Requirements

Team lead experience.
Strong written and verbal English skills for customer-facing communications and relationship building.
Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office tools.
3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
Demonstrated experience with optical testing and transport troubleshooting.
Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
Commitment to safety standards, quality requirements, and operational best practices.
Ability to lift and move equipment weighing up to 50 lbs.
Comfort working at heights and in varying environmental conditions.
Ability to travel up to 50%.

Responsibilities

Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations, and provide immediate feedback to third-party technicians.
Interact directly with customers through their ticketing tools or face-to-face, providing clear and concise reports and updates.
Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities across data center optical and transport environments.
Conduct or supervise optical testing and troubleshooting using optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
Interpret and execute Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Benefits

Competitive compensation package.
Opportunity for an annual bonus under the Short-Term Variable Compensation Plan, subject to eligibility and applicable rules.
Opportunity for sales incentives under the Sales Incentive Plan, subject to eligibility and applicable rules.
Three medical plan options and a dental plan option, with company credits toward medical and dental premiums for employees and eligible covered dependents.
401(k) plan with an automatic 3% company contribution and matching contributions of up to 4% when the employee contributes at least 5% of eligible pay.
Company credits toward basic life insurance, basic accidental death and dismemberment coverage, and short- and long-term disability coverage.
Option to participate in Ericsson’s Stock Purchase Plan.
At least 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually; paid time off is prorated based on start date.
Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Financial wellness programs, educational assistance, matching gifts, and recognition programs.