Data Center Technician, Data Center Operations

Apple • Ashburn, VA

2h

About The Position

The Data Center Technician installs, services, and maintains Apple IT infrastructure in a 24/7 environment with rapidly shifting priorities, helping maintain high availability. The role provides hands-on support for data center IT infrastructure and internal system components, working collaboratively with technicians, clients, and stakeholders. Strong communication, attention to detail, and documentation skills are important.

The technician establishes and supports network connectivity; installs and removes hardware assets; securely handles storage media; and troubleshoots hardware issues. The role also performs diagnostics and firmware updates, supports infrastructure projects and asset planning, and helps identify conditions that could create risks to Apple customers or business services. Technicians use appropriate personal protective equipment in environments with varying temperatures.

Requirements

• Experience in a role involving hands-on technical support, help desk, logistics, or technical training in computer engineering or a related IT field.
• Ability to safely work at heights using step ladders, podium platforms, and people lifts while following safety protocols.
• Ability to safely use hand-held tools such as electric drills, safety cutters, and fiber testing kits.
• Ability to work extended shifts in a data center, withstand heat ranging from 79°F to upwards of 105°F, and maintain appropriate hydration.
• Ability to participate in rotational on-call duties and provide after-hours support as needed in a 24/7 operational environment.

Nice To Haves

• At least 1 year of experience directly supporting IT hardware infrastructure and working inside a production data center.
• Technical certifications such as CompTIA A+ or Network+.
• Experience following established procedures, performing network connectivity tasks, swapping hardware components, or installing hardware infrastructure.
• Experience using or supporting computer operating systems.
• Familiarity with productivity applications such as workflow systems, collaboration tools, email, and scheduling tools.
• Ability to travel to foreign and domestic locations.

Responsibilities

• Establish and support network connectivity.
• Install and remove hardware assets, including securely handling storage media.
• Troubleshoot hardware issues; perform diagnostics and apply firmware updates to resolve hardware or software issues.
• Collaborate with the team to meet operational and service-level deadlines.
• Contribute to a positive, effective team environment by sharing information and best practices and aligning on tasks, resources, and plans.
• Communicate effectively with team members, clients, and stakeholders through verbal and written channels.
• Seek ways to improve operational processes and help the team meet performance and service-level objectives.
• Support planning for hardware installation and removal and participate in data center infrastructure projects.
• Maintain awareness of conditions that could create risks affecting Apple customers and business services.
• Use appropriate personal protective equipment in various environments and temperature conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed