Data Center Operations Technician

xAI•Memphis, MS

20h

About The Position

As a Data Center Operations Technician at SpaceXSI, you will be responsible for the health of server and network infrastructure across data centers and global points of presence. The role focuses on the mean time to detect (MTTD) and mean time to repair (MTTR) operational metrics. You will follow procedures carefully, learn quickly, pay close attention to detail, and be available by cell phone and willing to travel onsite during emergencies as needed. You will develop a thorough understanding of assigned equipment to improve efficiency and simplify server intake and repair processes.

Requirements

High school diploma or equivalency certificate.
At least 2 years of experience working with server, storage, compute, and network hardware.
At least 2 years of experience troubleshooting and repairing servers and networking infrastructure.
At least 2 years of experience in inventory management, including ordering, receiving, and shipping server and network equipment.
Pass pre-employment drug testing and random drug and alcohol testing.
Pass pre-employment and annual post-employment background checks.
Physical dexterity to perform job functions in tight quarters.
Ability to lift up to 35 pounds unassisted.
Comfort working at elevated heights up to 50 feet with appropriate safety gear.
Comfort working in an environment requiring exposure to noise.
Availability to work evenings and weekends, with flexibility for varying site operational needs.

Nice To Haves

Strong Linux skills, including navigating directories and the file system, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, managing processes with Linux commands, and basic troubleshooting and debugging.
Bash or other scripting experience.
Experience being on call and responding to critical events as needed.
Experience leading data center infrastructure projects.
Curiosity and interest in learning new things within the data center field.
Excellent prioritization and time-management skills.
Ability to work in a fast-paced environment.
Attention to detail.
Oracle experience.
At least 4 years of experience in structured copper and fiber cabling.
At least 4 years of experience with power and cooling concepts inside a data center.

Responsibilities

Report to the job site during initial construction and report back to the engineering team as required.
Troubleshoot and monitor servers and networks in data centers and global points of presence.
Rack and stack data center network equipment.
Maintain warehouse inventory and asset management using an internal application.
Label and troubleshoot fiber and optics cables.
Install, troubleshoot, and repair power-supply cabling.
Install racks, servers, and switches, including staging racks, cabling, powering up equipment, and handing hardware off to the provisioning team for customer capacity allocation.
Manage, respond to, and resolve data center operations tickets in Jira, working cross-functionally within SpaceXSI.
Create and maintain task documentation and standard operating procedures.
Receive and decommission data center hardware.
Manage vendor returns for infrastructure under and out of warranty.
Manage spare-parts inventory within the data center.
Define, design, and implement network layouts and solutions within data centers.