Data Center Operations Technician
About The Position
The Data Center Operations Technician is responsible for IT infrastructure, including customer configurations, in the data center environment. The role ensures customer server environments are secure and operational and maintains 99.999% uptime. This is an onsite, first-shift position at the data center in Richardson, Texas. The technician provides customer support using monitoring and ticketing tools; troubleshoots server hardware, operating systems, storage, LAN connectivity, network devices, storage devices, and copper and fiber cabling; and performs customer configuration maintenance, including hardware modifications, operating system installations, equipment mounting, and cabling. The role also supports Windows Server, Red Hat Enterprise Server, Ubuntu Linux, and VMware ESX Server environments. The position serves as a technical escalation point for other DCOPS personnel, coordinates onboarding and training, maintains security and safety requirements, and follows company processes and policies. It emphasizes accurate troubleshooting, root cause analysis, high-quality maintenance, global process alignment, knowledge-base upkeep, orderly work areas, and professional, customer-focused communication.
Requirements
- High school diploma or regional equivalent.
- At least 7 years of work experience as a Data Center Operations Technician.
- Expert-level knowledge of LAN and/or WAN engineering, design, configuration, installation, maintenance, and upgrades.
- Expert-level knowledge of servers and various software applications.
- Skills in analytical work, cloud computing, cybersecurity, database management, ERP software, auditing, investigation, low-voltage cabling, networking and systems, process improvement, project management, risk assessment and management, strategic planning, and vendor management.
- Ability to lift 50 pounds overhead.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Use custom monitoring software and the internal ticketing system to provide customer support.
- Identify and troubleshoot complex hardware failures on x86-based servers and replace failed hardware components.
- Troubleshoot operating system storage issues, including file systems, disk management, and RAID technologies.
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESX Server.
- Administer operating systems and resolve configuration-file, permission, login, password, and connectivity issues.
- Troubleshoot LAN connectivity and reestablish remote access to customer configurations using SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers.
- Supervise and assist with troubleshooting, configuring, and replacing network devices, including routers, switches, firewalls, load balancers, and security appliances.
- Supervise and assist with troubleshooting, configuring, and replacing shared and dedicated SAN, DAS, and NAS storage arrays.
- Maintain customer configurations, including hardware modifications, operating system installation, cabinet mounting, and required cabling.
- Troubleshoot copper and fiber cabling, including installation testing and connectivity issues.
- Communicate technical information about customer configurations concisely and professionally.
- Understand the data center environment and the relationships among electrical, HVAC, and redundant infrastructure systems.
- Follow company security policies and procedures, health and safety requirements, and applicable local governing requirements.
- Serve as the primary technical escalation point for DCOPS personnel at all other levels.
- Coordinate onboarding and training for new DCOPS team members and ensure required team process and policy training is completed on time.
- Maintain 5S and housekeeping practices and keep areas clean, organized, and designated for movable items.
- Use Rackspace software toolsets to monitor and support customer configurations and complete work globally across data centers when required.
- Perform customer configuration maintenance and hardware troubleshooting accurately, following instructions and published policy to prevent rework and support global alignment.
- Investigate customer incidents and potential risks using root cause analysis and resolve technical events accurately and promptly.
- Conduct customer interactions in a manner that delights customers; communicate honestly and transparently to build trust with customers and coworkers.
- Complete process and policy sign-offs by their due dates with a clear understanding of the material.
- Review process and policy knowledge-base documentation for accuracy and relevance, and assist with formatting corrections.
- Demonstrate consistent full performance, passion, and enthusiasm when supporting customers and coworkers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
