Data Center Operations Technician

SpaceXSI•Southaven, MS

About The Position

As a Data Center Operations Technician at SpaceXSI, you will help maintain the health of server and network infrastructure across data centers and global points of presence. The role focuses on improving mean time to detect (MTTD) and mean time to repair (MTTR), following procedures accurately, learning quickly, and paying close attention to detail. You must be reachable by cell phone and willing to travel onsite for emergencies as needed. You will develop an understanding of the equipment under your responsibility and help improve server intake and repair processes. The position includes supporting initial site construction, monitoring and troubleshooting infrastructure, installing and maintaining hardware, managing inventory and operational tickets, documenting procedures, and coordinating equipment receipts, decommissioning, and vendor returns. The schedule varies with site operational needs and requires availability for evenings and weekends.

Requirements

High school diploma or equivalency certificate.
At least 2 years of experience working with server, storage, compute, and network hardware.
At least 2 years of experience troubleshooting and repairing servers and networking infrastructure.
At least 2 years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
Available to work evenings and weekends; schedules vary according to site operational needs and require flexibility.
Able to perform work in tight quarters requiring physical dexterity.
Ability to lift up to 35 pounds unassisted.
Comfortable working at heights up to 50 feet with appropriate safety gear.
Comfortable working in an environment requiring exposure to noise.
Subject to pre-employment drug testing and random drug and alcohol testing.
Subject to pre-employment and annual post-employment background checks.

Nice To Haves

Strong Linux skills, including navigating directories and filesystems, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, process management, and basic troubleshooting and debugging.
Bash or other scripting experience.
Experience being on-call and responding to critical events as needed.
Experience leading data center infrastructure projects.
Curiosity and interest in learning new things within the data center field.
Excellent prioritization and time-management skills.
Ability to work in a fast-paced environment.
Detail-oriented approach.
Oracle experience.
Inventory management experience.
At least 4 years of experience in structured copper/fiber cabling.
At least 4 years of experience with power and cooling concepts inside a data center.

Responsibilities

Report to the job site during initial construction and report back to the engineering team as required.
Troubleshoot and monitor servers and network infrastructure in data centers and global points of presence.
Rack and stack data center network equipment.
Maintain warehouse inventory and asset management using the internal application.
Label and troubleshoot fiber and optics cables.
Install, troubleshoot, and repair power supply cabling.
Install racks, servers, and switches, including staging racks, cabling, powering up equipment, and handing hardware off to the provisioning team for customer capacity allocation.
Manage, respond to, and resolve cross-functional data center operations tickets using Jira.
Create and maintain task documentation and standard operating procedures.
Receive and decommission data center hardware.
Manage vendor returns for infrastructure under and out of warranty.
Manage spare-parts inventory within the data center.
Define, design, and implement network layouts and solutions within data centers.