Data Center Customer Operations Technician

Equinix • Valley, AL

2d • $55,700 - $83,500

About The Position

The Data Center Customer Operations Technician performs semi-routine operational tasks in accordance with standard operating procedures and supports the broader operations team. The role manages work-order requests and records, updates asset databases, handles standard customer equipment installations and cross-connect work, and supports testing and troubleshooting. It also assists customers and colleagues, supports projects and audits, and completes assigned training. The position typically requires a high school diploma and 1–2 years of equivalent work experience.

Requirements

• High school diploma.
• 1–2 years of equivalent work experience.
• Ability to perform semi-routine tasks in accordance with standard operating procedures.

Responsibilities

• Review queued work orders and respond to semi-routine requests within commitment times; escalate or expedite orders according to standard operating procedures.
• Maintain detailed written records of work activity and update local asset databases and other systems.
• Rack and stack customer equipment and support intra-cage infrastructure installations, including fiber trays, ladder racks, equipment, cabinets, basic cage installations, tape changes, and standard operating backup changes.
• Support standard cross-connect installations, terminations, modifications, and testing; follow cable-management procedures for coax, fiber, twisted-pair copper, and intra-building cross-connects.
• Learn to install across-connect circuits under supervision.
• Support standard testing and customer-asset installations, including Layer 1 cross-connect certification testing; learn non-standard Layer 2 and Layer 3 testing under supervision.
• Support operations and security personnel during breaks or other activities, and provide backup assistance to team members.
• Promote customer satisfaction by completing orders on time, providing a high level of service, and communicating time expectations for deployments and alterations according to procedures.
• Support on-site customers through access control and escort services.
• Support projects conducted under standard procedures, work under supervision when projects deviate from those procedures, support vendors, and assist with physical customer audits.
• Complete assigned training promptly and may support new hires.

Benefits

• Employee Assistance Program
• Health insurance
• Life insurance
• Disability insurance
• Voluntary insurance plans
• Retirement plan contributions
• Accrued paid time off
• Paid holidays
• Bonus eligibility
• Equity may be offered depending on the position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED