Data Center Customer Operations IV

Equinix•Elk Grove Village, IL

3d•$60,200 - $90,200

About The Position

The Data Center Customer Operations IV supports Equinix data center operations by maintaining and evolving critical facility infrastructure. The role performs moderately difficult maintenance, repairs, installations, inspections, monitoring, and troubleshooting, using substantial knowledge of standard operating procedures and judgment to resolve issues or make recommendations. It supports the overall team and typically works with little instruction on daily activities, while receiving general instructions for new assignments. The position also supports vendor work approvals and maintenance tracking, site administration and incident response, work orders, circuit installations, and infrastructure projects. It collaborates with teammates and stakeholders to resolve facility incidents and maintain optimal stock levels of critical parts and equipment.

Requirements

High school diploma and proven equivalent work experience.
Substantial understanding of standard operating procedures and ability to use judgment to resolve moderately difficult issues or make recommendations.

Responsibilities

Perform preventative and corrective maintenance checks on facility components.
Repair, maintain, install, and inspect facility systems, and support energy-efficiency measures.
Monitor the Building Monitoring System (BMS) and resolve moderately difficult alarm issues in accordance with standard operating procedures.
Operate and maintain plumbing, fire suppression, and safety systems.
Operate critical infrastructure under the supervision of more senior technical staff.
Support approval and tracking of service-provider maintenance work, including start-of-work briefings, workday or shift monitoring, and final reviews; ensure vendor activities follow Equinix standard operating procedures.
Work with vendors to update technical files for plants and equipment so that files and builds are current.
Maintain site logs for permits, Maintenance Operation Protocols (MOPs), and scripts.
Identify Single Points of Failure (SPOFs) and make recommendations.
Respond to moderately difficult on-site incidents, including failures, problems, and delays.
Follow operating procedures to support on-site administration.
Complete routine work requests and circuit installations.
Troubleshoot and maintain office equipment when necessary, and troubleshoot and repair auxiliary equipment and machines to avoid or minimize downtime.
Make minor changes to mechanical, electrical, and specialized systems as directed.
Carry out infrastructure projects and may recommend additional infrastructure projects.
Collaborate with others to resolve facility incidents and may mentor team members on general maintenance activities.
Inform stakeholders of inventory needs to help maintain optimal stock levels of critical parts and equipment.