Data Center Customer Operations IV

Equinix • Elk Grove, CA

1d • $60,200 - $90,200 • Onsite

About The Position

Equinix is hiring a Data Center Customer Operations IV to support the operation, maintenance, and evolution of critical data center infrastructure. The role handles moderately difficult assignments that require judgment in resolving issues or making recommendations, using a substantial understanding of standard operating procedures. The employee generally receives little instruction on daily work and general instructions for newly introduced assignments, while operating critical infrastructure under the supervision of more senior technical staff.

The position performs preventive and corrective maintenance, repairs, installations, inspections, and alarm resolution across facility systems. It also supports vendor work, site administration and incident response, routine work requests and circuit installations, infrastructure projects, and collaboration across the department. The role is based in the United States, with the stated pay range for the Chicago CH5 location.

Requirements

• High school diploma and proven equivalent work experience.
• Substantial understanding of standard operating procedures and the judgment to resolve moderately difficult issues or make recommendations.
• Ability to perform the moderately difficult facility maintenance, repair, installation, monitoring, and incident-support duties described.

Responsibilities

• Perform moderately difficult preventive and corrective maintenance checks on facility components.
• Perform repairs, maintenance, installations, and on-site inspections of facility systems.
• Support energy-efficiency measures.
• Monitor the Building Monitoring System (BMS) and resolve moderately difficult alarm issues in accordance with standard operating procedures.
• Operate and maintain plumbing, fire suppression, and safety systems.
• Operate critical infrastructure under the supervision of more senior technical staff.
• Support the work-approval process for service providers performing moderately difficult maintenance, including start-of-work briefings, workday or shift tracking, and final review.
• Ensure vendor maintenance activities follow Equinix standard operating procedures.
• Work with vendors to support updates to technical files for plants and equipment and keep files and builds current.
• Maintain moderately difficult site logs and permits, including Maintenance Operation Protocols (MOPs) and scripts.
• Identify Single Points of Failure (SPOFs) and make recommendations.
• Respond to moderately difficult on-site incidents, including failures, problems, and delays.
• Follow operating procedures to support on-site administration.
• Complete routine work requests and circuit installations.
• Troubleshoot and maintain office equipment when necessary, and support auxiliary equipment and machines with problem-solving and repairs to avoid or minimize downtime.
• Make minor changes to mechanical, electrical, and specialized systems as directed.
• Carry out infrastructure projects.
• Collaborate with others to resolve moderately difficult facility incidents and work effectively within the department.
• May mentor team members on general maintenance activities.
• Provide stakeholders with information about inventory needs to maintain optimal stock levels of critical parts and equipment.
• May recommend infrastructure projects.

Benefits

• Employee Assistance Program.
• Health, life, disability, and voluntary insurance plans for employees and eligible family members.
• Retirement plan to which employees and Equinix may contribute.
• Accrued paid time off.
• Paid holidays.
• Employees are eligible for a bonus; equity may be offered depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED