Field Lead Technician (L3) - Data Centers

Network Connex•Columbus, OH

10d•$33 - $36

About The Position

The Field Lead Technician (L3) leads teams performing installation services under applicable agreements and ensures work meets required technical, quality, and safety standards. The role is a subject matter expert in fiber optic installation, testing, and complex troubleshooting in live, mission-critical data center environments. The technician independently performs and oversees installation and cabling services, provides field leadership and coordination, oversees quality assurance and quality control activities, and develops L1 and L2 technicians. Fieldwork may include overtime, weekends, holidays, and off-hours. Travel may be required based on business needs.

Requirements

High school diploma or GED required.
At least 5 years of documented industry experience in data center, structured cabling, or field service environments.
Documented fiber optic testing experience at scale, including complex troubleshooting.
Documented fiber optic testing certification on OTDR and OLTS.
Experience leading installation teams in operational, live mission-critical data center environments.
Ability to interpret and apply specifications, drawings, and project documentation.
Possession of all relevant certifications required for the role.
Valid driver’s license with a satisfactory driving record.
Expert-level knowledge of fiber optic cable installation, splicing, and testing methodologies.
Advanced troubleshooting capabilities across fiber optic and copper cabling systems and network infrastructure.
Proficiency in fiber optic testing at scale using OTDR and OLTS equipment, including complex fault isolation and resolution.
Familiarity with PON or point-to-multipoint network deployments using simplex fiber and non-standard wavelengths.
Understanding of network topology and ability to teach and mentor L1 and L2 technicians.
Strong understanding of structured cabling systems, testing methodologies, documentation standards, and quality requirements.
Knowledge of Cat5e, Cat6/6A, single-mode, and multi-mode fiber cabling standards.
Working knowledge of server hardware, network devices, and basic networking concepts.
Ability to lead teams while maintaining safety, quality, and customer standards.
Strong communication, organizational, leadership, and problem-solving skills.
Ability to sit, climb, balance, stoop, kneel, crouch, and crawl for extended periods; lift and carry up to 75 pounds; work in all weather conditions, including extreme heat and cold; and work in confined spaces and at various heights.

Nice To Haves

Technical training or an associate’s degree.
BICSI RCDD, RTPM, CompTIA Network+, CCNA, or similar industry certifications.
Experience supporting enterprise hardware platforms such as Dell, HPE, or Cisco.
Experience in enterprise or hyperscale data center environments.
Ability to manage multiple concurrent projects or work fronts.
Familiarity with project management tools, ticketing systems, remote support tools, and reporting workflows.
Fiber splicing certification.

Responsibilities

Lead field teams performing installation services under contractual agreements, ensuring compliance with technical, safety, QA, and QC standards.
Establish and oversee work scope, plans, procedures, and field execution with minimal management direction.
Lead toolbox talks, field coordination, and on-site safety discussions.
Represent field operations in project, coordination, and customer meetings as required.
Coordinate with engineers, vendors, and internal teams to meet project milestones and quality standards.
Respond to on-site service requests and travel to regional data center sites as needed.
Perform and oversee installation and cabling services, including routing, terminating, labeling, and testing copper and fiber optic cabling.
Direct rack-and-stack operations, patch panel installations, cable dressing, and structured cabling.
Troubleshoot and resolve complex failures involving fiber optic and twisted-pair systems, physical connectivity, hardware, and break/fix issues.
Read and apply cable maps, schematics, floor layouts, specifications, drawings, and project documentation.
Maintain accurate documentation, asset tracking, and service reports.
Ensure work complies with technical specifications, safety requirements, QA/QC standards, and data center safety, security, and change-management procedures.
Oversee QA and QC execution and ensure documentation accuracy and adherence to standards.
Train, mentor, and develop L2 Field Technicians and L1 Field Trainee Technicians.
Conduct performance observations and provide constructive feedback.
Coach technicians in operational, live, mission-critical environments.