Field Lead Technician (L3) - Data Centers

Network Connex•Lancaster, OH

8d•$35 - $39

About The Position

The Field Lead Technician (L3) leads teams performing installation services under applicable agreements and ensures work meets required technical, quality, and safety standards. The role serves as a subject matter expert in fiber optic installation, testing, and complex troubleshooting in live, mission-critical data center environments. The technician independently performs and oversees installation and cabling services, leads field coordination and quality assurance and control, and develops L1 and L2 technicians. Fieldwork may include overtime, weekends, holidays, and off-hours. Travel may be required based on business needs.

Requirements

High school diploma or GED.
At least 5 years of documented industry experience in data center, structured cabling, or field service environments.
Documented fiber optic testing experience at scale, including complex troubleshooting.
Documented fiber optic testing certification on OTDR and OLTS.
Experience leading installation teams in operational, live mission-critical data center environments.
Ability to interpret and apply specifications, drawings, and project documentation.
Possession of all relevant certifications required for the role.
Valid driver’s license with a satisfactory driving record.
Expert-level knowledge of fiber optic cable installation, splicing, and testing methodologies.
Advanced troubleshooting capabilities across fiber optic and copper cabling systems and network infrastructure.
Proficiency in fiber optic testing at scale using OTDR and OLTS equipment, including complex fault isolation and resolution.
Familiarity with PON or point-to-multipoint network deployments utilizing simplex fiber and non-standard wavelengths.
Understanding of network topology and ability to teach and mentor L1 and L2 technicians.
Strong understanding of structured cabling systems, testing methodologies, documentation standards, and quality requirements.
Knowledge of Cat5e, Cat6/6A, single-mode, and multi-mode fiber cabling standards.
Working knowledge of server hardware, network devices, and basic networking concepts.
Ability to lead teams while maintaining safety, quality, and customer standards.
Excellent communication, organizational, leadership, and problem-solving skills.
Ability to sit, climb, balance, stoop, kneel, crouch, and crawl for extended periods.
Ability to lift and carry up to 75 pounds.
Ability to work in all weather conditions, including extreme heat and cold.
Ability to work in confined spaces and at various heights as required by the facility.

Nice To Haves

Technical training or an associate’s degree.
BICSI RCDD, RTPM, CompTIA Network+, CCNA, or similar industry certifications.
Experience supporting enterprise hardware platforms such as Dell, HPE, or Cisco.
Experience working in enterprise or hyperscale data center environments.
Demonstrated ability to manage multiple concurrent projects or work fronts.
Familiarity with project management tools, ticketing systems, remote support tools, and reporting workflows.
Fiber splicing certification.

Responsibilities

Lead field teams executing installation services under contractual agreements and ensure compliance with technical, safety, QA, and QC standards.
Establish and oversee scope, work plans, procedures, and field execution with minimal direction from management.
Lead toolbox talks, field coordination activities, and onsite safety discussions.
Represent field operations in project, coordination, and customer meetings as required.
Coordinate with engineers, vendors, and internal teams to meet project milestones and quality standards.
Respond to onsite service requests and travel to regional data center sites as needed.
Serve as a subject matter expert in fiber optic cable installation, testing, and complex troubleshooting in live, mission-critical data center environments.
Perform and oversee installation and cabling services, including routing, terminating, labeling, and testing copper and fiber optic cabling.
Perform and direct rack and stack operations, patch panel installations, cable dressing, and structured cabling.
Identify, troubleshoot, and resolve complex failures across fiber optic and twisted pair systems, including signal loss and interface errors.
Diagnose physical connectivity issues and hardware failures, support break/fix activities, and resolve issues independently without escalation.
Read, interpret, and apply cable maps, schematics, floor layouts, specifications, drawings, and project documentation.
Maintain accurate documentation, asset tracking, and service reports.
Ensure installation services comply with technical specifications, safety requirements, and QA/QC standards.
Oversee QA and QC execution for assigned projects and installations, ensuring accurate documentation and adherence to standards.
Follow and enforce data center safety, security, and change management procedures.
Train, mentor, and develop L2 Field Technicians and L1 Field Trainee Technicians.
Conduct performance observations and provide constructive feedback to support technician development.
Provide hands-on coaching to support workforce readiness in operational, live, mission-critical environments.