Field Technician (L2) - Data Centers

Network Connex•Columbus, OH

1d•$25 - $30

About The Position

The Field Technician (L2) executes installation services under applicable agreements and performs work to required technical, quality, and safety standards. The role independently performs installation and cabling services in live, mission-critical data center environments with little to no guidance from lead technicians. The technician supports quality assurance (QA) and quality control (QC) processes and mentors L1 Field Trainee Technicians. Fieldwork may include overtime, weekends, holidays, and off-hours. Travel may be required based on business needs.

Requirements

High school diploma or GED.
At least 3 years of documented industry experience in data center, structured cabling, or field service environments.
Documented fiber optic testing certification on OTDR and OLTS.
Experience working in operational environments and on projects within live mission-critical data centers.
Possession of all relevant certifications required for the role.
Valid driver’s license with a satisfactory driving record.
Advanced troubleshooting skills across fiber optic and copper cabling systems.
Familiarity with PON or point-to-multipoint network deployments using simplex fiber and non-standard wavelengths.
Proficiency in fiber optic testing using OTDR and OLTS equipment.
Certification in fiber splicing techniques and best practices.
Strong understanding of structured cabling systems, testing methodologies, and documentation requirements.
Knowledge of Cat5e, Cat6/6A, single-mode, and multi-mode fiber cabling standards.
Working knowledge of server hardware, network devices, and basic networking concepts.
Strong organizational, communication, and problem-solving skills.
Ability to work independently while maintaining quality, safety, and customer standards.

Nice To Haves

Technical training or an associate’s degree.
BICSI, CompTIA A+, Network+, CCNA, or similar industry certifications.
Experience supporting enterprise hardware platforms such as Dell, HPE, or Cisco.
Familiarity with ticketing systems, remote support tools, and project management workflows.
Experience working in enterprise or hyperscale data center environments.
Fiber splicing certification.

Responsibilities

Execute installation services under contractual agreements and comply with technical, safety, QA, and QC standards.
Independently perform installation and cabling services, including routing, terminating, labeling, and testing copper and fiber optic cabling.
Establish project scope, work plans, and procedures with minimal guidance from lead technicians.
Perform rack-and-stack operations, install patch panels, dress cables, and complete structured cabling work.
Identify, troubleshoot, and restore complex failures across fiber optic and twisted-pair systems, including signal loss, low signal, and interface errors.
Diagnose physical connectivity issues and hardware failures, support break/fix activities, and resolve issues independently without escalation.
Read and interpret cable maps, schematics, and floor layouts for installation and troubleshooting.
Maintain accurate documentation, asset tracking, and service reports.
Support QA and QC requirements for assigned projects and installations.
Work effectively in live, operational, mission-critical data center environments.
Coordinate with engineers, vendors, and internal teams to meet project milestones and quality standards.
Follow data center safety, security, and change management procedures.
Train and mentor L1 Field Trainee Technicians.
Respond to onsite service requests and travel to regional data center sites as needed.