Data Center Technician L2

NTT Global Data Centers • Ashburn, VA

3d • Onsite

About The Position

The Data Center Technician provides working-level data center knowledge and is responsible for the operational integrity and regulatory compliance of data center electrical, mechanical, and fire life safety systems. The role maintains and follows processes that maximize customer uptime cost-effectively, resolves data center problems quickly, ensures contractors deliver quality services, and meets internal customer demands.

The technician operates, monitors, maintains, and responds to abnormal conditions in facility systems, including mechanical, electrical, fire life safety, and building monitoring and control systems. The position supports preventive and predictive maintenance, system efficiency and cost reduction, and avoidance of unplanned customer-impacting events. It also works with contractors, consultants, and the CF Ops Lead Technician on maintenance, upgrades, quality assurance, and operational standards.

The role is based in a data center environment with varying temperatures and loud noise, and requires on-site work with no telecommuting. The position may require night shifts, holidays, some weekends, and participation in the after-hours notification and escalation protocol. Compensation is listed as $39.57–$73.51, with the posting noting that pay depends on experience, education, and location. Regular full-time employees are eligible for an annual bonus dependent on individual and company performance.

Requirements

• High school diploma or GED required.
• Associate of Science in Technology degree or equivalent education and/or work experience.
• At least 3 years of experience in a mechanical/electrical position within critical facilities; preferred settings include a data center, hospital, semiconductor facility, or power plant.
• CPR/First Aid and NFPA 70E certification during employment.
• OSHA-approved forklift certification, or ability to obtain one after hire.
• Understanding of data center mechanical, electrical, and fire life safety systems, including electrical distribution, transformers, PLCs, generators, switchgear, UPS systems, STS, ATS, PDUs, chilled water systems, CRAC/CRAH units, and pre-action sprinkler systems.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, relevant compliance issues, and building codes related to fire life safety.
• Current knowledge of industrial safety practices, including lockout/tagout, arc flash protection, and OSHA and state regulations.
• Familiarity with data trending, tracking, and analysis, and ability to use PC-based integrated critical monitoring systems.
• Hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems, including chillers, cooling towers, heat exchangers, water treatment systems, VFDs, pumps, HVAC equipment, humidification systems, water heaters and filters, BMS and PLC controls, emergency standby diesel generators, fuel/oil systems, electrical generation and distribution, static UPS systems, and double-interlock pre-action systems.
• Excellent written and oral communication skills and ability to communicate effectively with customers and internal staff and work in a team environment.
• Ability to coordinate, supervise, and communicate with contractors performing maintenance or upgrade work.
• Ability to learn quickly and address issues during normal working hours or after hours.
• Ability to work in a rigorous, process-driven team environment; logically analyze and solve problems; and effectively multitask across projects.
• Ability to operate hand and machine tools, electrical tools such as a multimeter or infrared camera, and a forklift.
• Comfort working in a high-stress, fast-paced environment with shifting priorities.
• Ability to work a shift that may require nights, holidays, and some weekends.
• Ability to communicate effectively using verbal, visual, and listening skills; perform close visual work on a computer terminal; and use hands and fingers to operate equipment, keyboards, mice, and technical instruments.
• Ability to lift and carry equipment weighing up to 50 pounds and climb ladders and work on raised platforms.
• Must be willing to participate in the after-hours notification and escalation protocol.
• Must wear leather, closed-toe shoes with a solid rubber sole.
• Must work on-site; telecommuting is not permitted.

Responsibilities

• Develop creative approaches to minimize operational costs, improve efficiency, and implement new strategies.
• Operate, monitor, maintain, and respond to abnormal conditions in mechanical, electrical, fire life safety, and building monitoring and control systems.
• Test electromechanical assemblies and electronic voltmeters; read blueprints, schematics, diagrams, and technical orders to determine processes.
• Inspect parts for surface defects and install, align, fit, or assemble electrical and electronic components using hand or power tools.
• Analyze systems and operating conditions, recommend technologies, and improve operational efficiency and cost reduction.
• Provide feedback to DCO Engineering on the effectiveness of existing standards and processes.
• Work with contractors and consultants to review quality assurance for system expansions, corrections, and upgrades.
• Work with the CF Ops Lead Technician to track and complete preventive and predictive maintenance programs and determine maintenance requirements for mechanical, electrical, and fire life safety systems.
• Manage systems to avoid unplanned customer-impacting events.
• Perform hands-on customer support requests, including tape rotation, rack and stack of equipment, hardware inventory, device power cycling, and patch cable installation or removal.
• Perform other duties as assigned and maintain regular, predictable attendance.

Benefits

• Annual bonus for regular full-time employees, with payout dependent on individual and company performance.
• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life and supplemental insurance.
• Short-term and long-term disability coverage.
• Flexible spending account.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree