Data Center Technician L2

NTT Global Data Centers • Ashburn, VA

3d • Onsite

About The Position

The Data Center Technician L2 provides working-level data center expertise and is responsible for the operational integrity and regulatory compliance of electrical, mechanical, and fire life safety systems. The role follows processes that maximize customer uptime cost-effectively, ensures problems are identified and repaired quickly, and helps ensure contractors deliver quality services and internal customer demands are met.

The technician operates, monitors, maintains, and responds to abnormal conditions in facility systems, including mechanical, electrical, fire life safety, and building monitoring and control systems. The role supports preventive and predictive maintenance, evaluates operating conditions and system performance, and recommends technologies and improvements to operational efficiency and cost reduction. The position also coordinates with contractors, consultants, engineering, and operations staff on maintenance, system expansions, corrections, and upgrades.

This is an on-site data center position. The work environment has varying temperatures and loud noise, with potential extensive daily workstation or computer use. The role may require nights, holidays, and some weekends, as well as participation in an after-hours notification and escalation protocol.

Requirements

• High school diploma or GED.
• Associate of Science in Technology degree or equivalent education and/or work experience.
• At least 3 years of experience in a mechanical/electrical position within critical facilities, preferably a data center, hospital, semiconductor facility, or power plant.
• CPR/First Aid and NFPA 70E certification during employment.
• OSHA-approved forklift certification, or ability to obtain one after hire.
• Understanding of data center mechanical, electrical, and fire life safety systems, including electrical distribution, transformers, PLCs, generators, switchgear, UPS systems, STS, ATS, PDUs, chilled water systems, CRAC/CRAH units, and pre-action sprinkler systems.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, applicable compliance issues, and building codes related to fire life safety.
• Current knowledge of industrial safety practices, including lockout/tagout, arc-flash protection, OSHA requirements, and state regulations.
• Familiarity with data trending, tracking, and analysis, and ability to use PC-based integrated critical monitoring systems.
• Ability to perform hands-and-eyes requests, including tape rotation, rack-and-stack work, hardware inventory, power cycling devices, and patch cable installation or removal.
• Hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems, including chillers, cooling towers, heat exchangers, water treatment systems, VFDs, pumps, HVAC equipment, humidification systems, water heaters, filters, BMS and PLC controls, standby diesel generators, fuel and oil systems, electrical generation and distribution, static UPS systems, and double-interlock pre-action systems.
• Excellent written and oral communication skills and ability to communicate effectively with customers and internal staff.
• Ability to work effectively in a team and coordinate, supervise, and communicate with contractors performing maintenance or upgrade work.
• Ability to learn quickly and address issues during normal or after-hours work.
• Ability to work in a rigorous, process-driven environment; logically analyze and solve problems; and effectively manage multiple projects.
• Ability to operate hand and machine tools, electrical tools such as a multimeter or infrared camera, and a forklift.
• Comfort working in a high-stress, fast-paced environment with shifting priorities.
• Critical thinking and complex problem-solving skills.
• Ability to work a shift that may require nights, holidays, and some weekends.
• Ability to communicate verbally, visually, and through listening; perform close visual work on a computer terminal; and use hands and fingers to operate equipment and technical instruments.
• Ability to lift and carry equipment weighing up to 50 pounds, climb ladders, and work on raised platforms.
• Must work on-site; telecommuting is not permitted.
• Must participate in the after-hours notification and escalation protocol.
• Must wear leather, closed-toe shoes with a solid rubber sole.

Responsibilities

• Develop creative approaches to minimize operational costs, improve efficiency, and implement new strategies.
• Operate, monitor, maintain, and respond to abnormal conditions in mechanical, electrical, fire life safety, and building monitoring and control systems.
• Test electromechanical assemblies and electronic voltmeters; read blueprints, schematics, diagrams, and technical orders to determine work methods and sequences.
• Inspect parts for surface defects and install, align, fit, and assemble electrical or electronic parts and hardware using hand or power tools.
• Analyze systems and operating conditions to support best practices, maximum operational efficiency, and cost reduction.
• Provide feedback to DCO Engineering on the effectiveness of existing standards and processes.
• Work with contractors and consultants to review quality assurance for system expansions, corrections, and upgrades.
• Work with the CF Ops Lead Technician to track and complete preventive and predictive maintenance and determine maintenance requirements for mechanical, electrical, and fire life safety systems.
• Manage systems to avoid unplanned customer-impacting events.
• Perform other duties as assigned.

Benefits

• Annual bonus eligibility for regular full-time employees, with payout dependent on individual and company performance.
• Paid time off.
• Medical, dental, and vision benefits.
• Life and supplemental insurance.
• Short-term and long-term disability.
• Flexible spending account.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree