Critical Operations Technician I

QTS Data Centers • Atlanta, GA

14d • Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls inside and outside the building. The role monitors building systems and operations, performs routine assessments and equipment tests, conducts rounds, and analyzes data to help ensure proper operation. It also provides customer support on the data center floor and by telephone, performs customer equipment installations, manages ticketing-system requests, communicates and escalates alerts and requests to systems engineers, and handles tasks related to computer hardware, software, and operating systems.

This is an on-site role supporting a 24×7×365 data center environment; remote and hybrid work are not available. The position is bonus eligible.

Requirements

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical areas.
• Proficiency with MS Office Suite.
• Customer focus, excellent interpersonal skills, and the ability to work with all levels of the organization.
• Ability to analyze system operations, determine causes of problems and malfunctions, and take corrective action.
• Strong written, verbal, and interpersonal skills.
• Ability to work in a team environment.
• Ability to pass job-related skills assessments according to predetermined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web-based applications.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting may range from under 10 to 50 pounds, with heavier weights handled with others or lifting aids.

Nice To Haves

• One or more years of work experience in a data center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

• Apply learning, technical knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
• Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
• Provide remote hands and eyes services for customers.
• Provide computer hardware and software configuration support.
• Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and data center operating procedures.
• Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
• Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
• Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
• Create and update tickets for customer calls and data center facility, network, or system alerts.
• Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
• Respond to building emergencies and customer requests as required.
• Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
• Use the Change Management Process to obtain approval for preventive and corrective maintenance, perform the maintenance, and complete required documentation using QTS processes and software.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days, and floating holidays.
• Employee assistance program.
• Tuition assistance and tuition reimbursement.
• Parental leave and military leave assistance.
• QTS scholarship for employee dependents.
• Wellness program.
• Bonus eligibility.
• Stock Purchase Plan.
• Pet insurance and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.
• Holiday compensation when holidays are worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed