Critical Operations Technician I

QTS Data Centers•Richmond, VA

5d•$31 - $48•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls located inside and outside the building. The technician monitors operations and routinely assesses building systems, operations, and performance; performs tests and rounds; and analyzes data to verify departmental equipment is functioning properly. The role also assists customers on the data center floor in person and by telephone, performs customer equipment installs, manages tickets, communicates and escalates alerts and customer requests to systems engineers, and completes tasks involving computer hardware, software, or operating systems. This is an on-site role supporting a 24×7×365 data center environment and is not eligible for remote or hybrid work.

Requirements

Two or more years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical work.
Proficiency with the MS Office Suite.
Customer focus, excellent interpersonal skills, and ability to interact with all organizational levels.
Ability to analyze system operations, determine causes of problems and malfunctions, and take corrective action.
Strong written, verbal, and interpersonal skills.
Ability to function in a team environment.
Ability to pass job-related skills assessments based on established scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
Ability to acquire and apply job-related knowledge within established guidelines and expectations.
Ability to perform work that may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting may range from under 10 to 50 pounds, with heavier weights handled with other individuals or lifting aids.

Nice To Haves

One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply learning, knowledge, skills, and company policies to tasks involving IT, electrical, and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
Provide remote hands and eyes services for customers.
Provide computer hardware and software configuration support.
Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and established data center procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed to complete maintenance and other work.
Create and update tickets in the established ticketing system for customer calls and data center facility, network, or system alerts.
Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventive and corrective maintenance; perform and complete maintenance and its required documentation using QTS processes and software.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, and paid volunteer days.
Employee assistance program.
Tuition assistance and tuition reimbursement program.
Parental leave and military leave assistance.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility for every employee; this position is bonus eligible.
Stock Purchase Plan (SPP).
Floating holidays and 11 paid holidays annually; holiday compensation when worked.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.