Critical Operations Technician I

QTS Data Centers•York, SC

10d•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls located inside and outside the building. The role monitors operations and routinely assesses building systems, operations, and performance, conducting tests and rounds and analyzing data to ensure equipment functions properly. It also supports customers on the data center floor in person and by telephone, performs customer equipment installs, manages tickets, escalates alerts and customer requests to systems engineers, and completes computer hardware, software, and operating-system tasks. This position requires on-site work to support a 24X7X365 data center environment and is not eligible for remote or hybrid work. The technician applies technical knowledge and company procedures across IT, electrical, mechanical, controls, and operating-system tasks. Responsibilities include preventive and corrective maintenance, monitoring equipment, supporting customer requests, documenting work through the ticketing and change-management processes, and responding to building emergencies. The position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting may range from under 10 pounds to 50 pounds, with heavier weights handled with other people or lifting aids.

Requirements

Two or more years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical areas.
Proficiency with Microsoft Office Suite.
Customer focus, excellent interpersonal skills, and ability to interface with all organizational levels.
Ability to analyze system operations, identify causes of problems and malfunctions, and take corrective action.
Strong written, verbal, and interpersonal skills.
Ability to function in a team environment.
Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
Ability to acquire and apply job-related knowledge within established guidelines and expectations.

Nice To Haves

One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply technical knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
Provide remote-hands and eyes services for customers.
Configure computer hardware and software and install suite walls, cage materials, ladder racks, fiber trays, cabinets, cabling, and customer equipment according to provisioning documentation and established procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure; consult a supervisor or team lead about tools and equipment needed.
Create and update tickets for customer calls and facility, network, or system alerts.
Operate and monitor critical and non-critical systems and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for maintenance and complete the work and required documentation using QTS processes and software.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance and benefits.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility.
Stock Purchase Plan.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.
Holiday compensation when working on holidays.