Critical Operations Technician I

Quality Technology Services•Chicago, IL

3d•Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing and piping equipment, machinery, and controls inside and outside data center buildings. The technician monitors building systems and operations, conducts routine assessments and rounds, performs tests, and analyzes data to ensure equipment functions properly. The role also provides customer assistance on the data center floor and by telephone, performs customer equipment installations, manages tickets, communicates and escalates alerts and customer requests, and completes tasks involving computer hardware, software, and operating systems. This position requires on-site work hours supporting a 24×7×365 data center environment and is not eligible for remote or hybrid work. The position applies technical knowledge and company policies to a broad range of equipment and systems, performs preventive and corrective maintenance, responds to emergencies and customer requests, and documents work through established processes and software. It may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Regular lifting may range from under 10 pounds to 50 pounds; heavier lifting is performed with other individuals or lifting aids.

Requirements

Two or more years of technical training, military training, or workplace equivalency.
Background in IT, electrical, and/or mechanical areas.
Proficiency with the MS Office Suite.
Customer focus, excellent interpersonal skills, and ability to interface with people at all organizational levels.
Ability to analyze system operations, identify causes of problems and malfunctions, and take corrective action.
Strong written, verbal, and interpersonal skills.
Ability to work in a team environment.
Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
Ability to acquire and apply job-related knowledge within established guidelines and expectations.
Ability to perform the position's physical activities, including frequent typing, standing, walking, pushing, pulling, bending, reaching, and regular lifting of under 10 to 50 pounds; heavier items are lifted with assistance or lifting aids.

Nice To Haves

One or more years of work experience in a data center environment, NOC, or equivalent.
BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

Apply learning, technical knowledge, skills, and company policies to tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
Provide remote hands and eyes services for customers.
Provide high-level computer hardware and software configuration support.
Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and established data center procedures.
Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
Consult with a supervisor or team lead to order tools and equipment needed for maintenance and other work.
Create and update tickets for customer calls and data center facility, network, or system alerts.
Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
Respond to building emergencies and customer requests as required.
Comply with departmental policies for the safe storage, use, and disposal of hazardous materials.
Use the Change Management Process to obtain approval for preventive and corrective maintenance.
Perform and complete maintenance and its required documentation using QTS processes and software.
Assist customers on the data center floor in person and by telephone; communicate and escalate alerts and requests to systems engineers for resolution.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement program.
Parental leave and military leave assistance and benefits package.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility; the posting also states every employee is bonus or commission eligible.
Stock Purchase Plan (SPP).
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.
Holiday compensation when working on paid holidays.