Critical Operations Technician I

STACK Infrastructure•Plano, TX

5d•Onsite

About The Position

STACK Infrastructure is seeking a Critical Operations Technician to support a data center campus in the Plano, Texas (DFW) area. The technician is part of the Critical Operations team and is responsible for day-to-day data center operations, maintaining and repairing mechanical, electrical, fire life safety, base-building, and other internal data center systems. The role supports programs focused on Safety, Team, Availability, Communication, and Knowledge, and helps maintain reliable, efficient facility operations. Mechanical systems include chilled-water systems and components, HVAC equipment such as rooftop units, CRAC/CRAH units, humidification and fan-wall systems, air-cooled chillers, and central plant operations. Electrical systems include critical-power distribution from utility and generator switchgear through UPS systems to customer loads, as well as UPS, PDU, and RPP cabinets. Fire life safety work includes monitoring wet and pre-action sprinkler systems and associated detection devices. The position requires working hours that may vary with business needs, including willingness to work outside normal business hours, on weekends, nights, holidays, and on-call. Travel is none or less than 5%. Candidates must be eligible to work in Canada and pass a comprehensive background screening. STACK offers healthcare, dental, vision, life insurance, paid time off, and paid leave programs, along with a 401(k), flexible spending accounts, and a cell phone subsidy.

Requirements

High school diploma or equivalent.
At least 1–3 years of experience in a data center or other related mission-critical operations role.
Experience using Microsoft Office applications and database-housing software.
Ability to handle multiple tasks and work effectively in stressful situations.
General understanding of electrical and mechanical systems used in data centers, including UPS, transformers, PDUs, RPPs, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Strong knowledge of NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes related to fire life safety.
Familiarity and experience with data center trending and analysis, and ability to rapidly learn and use PC-based site-monitoring systems.
Willingness to work outside normal business hours, including weekends, nights, holidays, and on-call support.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Must be eligible to work in Canada.
Must pass a comprehensive background screening.
Ability to perform the listed physical activities, including standing, walking, sitting, handling and reaching, climbing stairs, balancing, stooping or kneeling, talking, seeing at close range, and hearing for extended periods.
Ability to lift and/or move up to 25 pounds.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Strong communication skills, including persuasive and clear communication that combines analytics with experience in decision-making.
Ability to manage multiple priorities and balance urgent requests with changing timelines and deliverables.
Team-building ability, including developing team members’ strengths and planning for team growth and success.
Curiosity and commitment to continual improvement, including reviewing and analyzing work for future learning.

Responsibilities

Follow STACK’s standardized culture of working safely across its data centers.
Operate, monitor, maintain, and respond to abnormal conditions in electrical, mechanical, building-monitoring, and control systems.
Track and trend operational characteristics.
Provide management feedback on the effectiveness of existing standards and processes.
Work with the operations team to complete preventive and predictive maintenance schedules.
Identify and document maintenance discrepancies and work with site management to resolve site issues according to agreed priorities.
Analyze operating conditions, identify opportunities for optimization, and work with site management to implement efficiency improvements.
Manage systems to avoid unplanned, customer-impacting outages.
Coordinate and oversee power installations and upgrades.
Use a CMMS to manage and document data center system maintenance and repairs.
Use established policies and procedures to perform work and solve problems.
Assist with asset and consumable inventory management.
Track and properly label equipment according to established procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Conduct regular facility and security tours, documenting and responding to identified issues.
Provide applied mechanical and integrated-control expertise for the data center.
Write and modify procedures for preventive and corrective maintenance activities.