Critical Operations Technician I

STACK Infrastructure•Plano, TX

3d•Onsite

About The Position

STACK Infrastructure is seeking a Critical Operations Technician to support a local data center campus. This role is part of the Critical Operations team and is responsible for day-to-day data center operations, including maintaining mechanical, electrical, fire life safety, building, and other internal data center systems. The technician supports programs focused on safety, teamwork, availability, communication, and knowledge. Mechanical work includes maintaining and repairing chilled water systems and components, HVAC systems such as rooftop units, CRAC/CRAH units, humidification systems, fan wall systems, air-cooled chillers, and central plant operations. Electrical work includes maintaining and repairing critical power distribution from utility and generator main switchgear through UPS systems to customer loads, including UPS, PDU, and RPP cabinets. Fire life safety work includes monitoring wet and pre-action sprinkler systems and associated detection devices. The role also involves operating and monitoring facility systems, responding to abnormal conditions, performing preventive and predictive maintenance, tracking and analyzing operating conditions, documenting maintenance, resolving site issues, supporting efficiency improvements, coordinating power installations and upgrades, and providing customer support. The technician conducts facility and security tours, responds to and documents incidents, manages assets and consumables, and writes or modifies maintenance procedures.

Requirements

High school diploma or equivalent.
Minimum of 1–3 years of experience in a data center or other related mission-critical operations role.
Experience with Microsoft Office applications and database software.
Ability to handle multiple tasks and work effectively in stressful situations.
General understanding of electrical and mechanical systems used in data centers, including UPS, transformers, PDU, RPP, chillers, CRAH, CRAC, STS, ATS, and pre-action systems.
Strong knowledge of NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes related to fire life safety.
Familiarity with data center trending and analysis, and ability to quickly learn and use PC-based site monitoring systems.
Ability to work outside normal business hours, including weekends, nights, holidays, and on-call support.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Must be eligible to work in Canada.
Must pass a comprehensive background screening.
Ability to occasionally stand, walk, sit, handle, reach for, or feel objects; climb stairs; balance; stoop or kneel; talk; see at close range; and hear for extended periods.
Ability to lift and/or move up to 25 pounds.

Nice To Haves

Bachelor’s degree or equivalent work experience.

Responsibilities

Follow standardized safety practices across STACK data centers.
Operate, monitor, maintain, and respond to abnormal conditions in electrical, mechanical, building monitoring, and control systems.
Track and trend operational characteristics and provide management feedback on standards and processes.
Work with the operations team to complete preventive and predictive maintenance schedules.
Identify and document maintenance discrepancies and work with site management to resolve issues according to agreed priorities.
Analyze operating conditions, identify optimization opportunities, and work with site management to implement efficiency improvements.
Manage systems to help avoid unplanned, customer-impacting outages.
Coordinate and oversee power installations and upgrades.
Use a CMMS to manage and document maintenance and repairs of data center systems.
Use established policies and procedures to perform work and solve problems.
Assist with asset and consumable inventory management and track and label equipment according to established procedures.
Provide day-to-day customer service and support.
Escalate and respond to incidents and write follow-up reports.
Complete regular facility and security tours, document findings, and respond to identified issues.
Provide applied mechanical and integrated control expertise for the data center.
Write and modify procedures for preventive and corrective maintenance activities.