Critical Operations Technician I

QTS Data Centers • Chicago, IL

5d • $35 - $53 • Onsite

About The Position

The Critical Operations Technician I installs, repairs, and maintains IT, electrical, mechanical, plumbing and piping equipment, machinery, and controls located inside and outside the building. The role monitors operations and routinely assesses building systems, operations, and performance. It performs tests, rounds, and data analysis to ensure departmental equipment functions properly.

The technician also assists customers on the data center floor and by telephone, installs customer equipment, manages tickets, communicates and escalates alerts and customer requests to systems engineers, and completes tasks related to computer hardware, software, and operating systems. This position requires on-site work hours to support a 24/7/365 data center environment and is not eligible for remote or hybrid work.

Requirements

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical areas.
• Proficiency with Microsoft Office Suite.
• Customer focus, excellent interpersonal skills, and ability to interface with all organizational levels.
• Ability to analyze system operations, identify causes of problems and malfunctions, and take corrective action.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to pass job-related skills assessments based on predetermined scoring criteria and time frames.
• Computer skills and familiarity with Microsoft Office, Outlook, and web-based applications.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting; regular lifting may range from under 10 to 50 pounds, with heavier weights handled with others or lifting aids.

Nice To Haves

• One or more years of work experience in a data center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I certifications.

Responsibilities

• Apply learning, knowledge, skills, and company policies to a range of tasks involving IT, electrical and mechanical equipment, controls, and operating systems.
• Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed.
• Provide remote hands and eyes services for customers.
• Provide computer hardware and software configuration support.
• Install suite walls, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment according to provisioning documentation and established data center procedures.
• Install and repair IT, mechanical, and electrical equipment; assist team members with major repairs and building and equipment maintenance.
• Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure.
• Consult with a supervisor or team lead to order tools and equipment needed to complete maintenance and other work.
• Create and update tickets for customer calls and data center facility, network, or system alerts.
• Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
• Respond to building emergencies and customer requests as required.
• Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
• Use the Change Management Process to obtain approval for preventive and corrective maintenance, complete the maintenance, and document it using QTS processes and software.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid time off, paid volunteer days, floating holidays, and 11 paid holidays annually.
• Holiday compensation when working holidays.
• Bonus eligibility.
• Stock Purchase Plan.
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental leave.
• Military leave assistance and military benefits package.
• QTS scholarship for employee dependents.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.
• Wellness Program.
• Tuition assistance and tuition reimbursement.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed